Ashtyn Swingley
Great Falls,MT
Summary
At Mighty Mo Brewing Company, I excelled as a Server/Managing Bartender, showcasing exceptional customer service and strong multitasking abilities. I enhanced dining experiences and sales through expert menu knowledge and upselling, while also streamlining operations with POS proficiency. My leadership in training new hires and resolving customer issues underscores my commitment to excellence and team success.
Overview
4
4
years of professional experience
Work History
Server/Managing Bartender
Mighty Mo Brewing Company
07.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Running their social media pages
Education
High School Diploma -
Great Falls Highschool
Great Falls, MT05-2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Timeline
Server/Managing Bartender
Mighty Mo Brewing Company
07.2020 - Current
High School Diploma -
Great Falls Highschool
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