Ashtyn Wardrop

• Managed a diverse portfolio of existing accounts while prospecting leads to bring in new business.
• Exceeded in daily KPIs across all cold outreach channels including Linkedin, cold calling, and managing email campaigns and sequences.
• Booked an average of 10 meetings per week (including onsite visits) with 4 being first-time meetings with new prospects to uncover needs and areas of potential collaboration.
• Liaised with cross-functional Technical Recruiting teams to perform discovery calls and deliver tailored solutions.
• Implemented CRM tools to track sales performance, leading to enhanced data-driven decision-making capabilities.
• Monitored market activity and budget trends across various industries to add value to client relationships.

• Managed, nurtured and grew 40-50 top-revenue client accounts in a fast-paced and rapidly evolving B2B environment.
• Cultivated productive relationships with business representatives and clients, and consulted closely to uncover needs and match to available solutions.
• Earned a senior leadership role within the first year, driving high-value relationships that helped business thrive and consistently exceeding revenue KPIs.
• Prioritized and proactively managed many different projects, deadlines, expectations, goals, and requests simultaneously.
• Contributed to annual revenue goals by selling new services and developing new accounts.
• Maintained SOPs for Account Management department and mentored junior AMs to develop skills and increase contribution value.
• Researched emerging industry trends, applications, and concepts to enhance products and services.

Promoted from Client Success Data Analyst, where my tole had an emphasis on ticket management and use of ticket metadata to efficiently build queries and generate reports & graphs based on the needs of my team and other departments. This required a comprehensive understanding of what was needed by the other party, and the ability to transform raw data into meaningful visual aids and graphs. Native software components and SQL used for the purposes of generating queries and database management.

• Created a new brand and opened e-shop to sell physical merchandise that I produced by hand, running the shop solo.
• Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
• Enhanced store aesthetics with strategic marketing materials, expanded marketing and various products via Instagram, Facebook Ads, and word of mouth strategies.
• Prepared budgets and monitored financial objectives.
• Conducted market research to stay current on industry and demographic trends, as well as learning how to leverage search engine optimization (SEO).
• Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.

• As a founding member of the QA team at Houzz, I contributed to the first and subsequent versions of grading materials, SOPs, and KPIs critical for QA department.
• Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
• Analyzed supporting data and various multi-channel interactions between customers and our CS reps to ensure consistency and quality across our Customer Support department in alignment with company objectives and strategies.
• Implemented improvement strategies while adapting to unique needs of each of our domestic and overseas CS teams by facilitating both in-person and virtual feedback sessions with individual CS reps at all levels.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills. Minimized resource and time losses by addressing rep issues and implementing timely solutions.
• Adhered to standardized software quality assurance best practices, policies, and processes.

• Honors: Magna Cum Laude
• Neuroscience Society Member
• Japanese Language & Asian Literature Minor