Summary
Overview
Work History
Education
Skills
Achievements and Volunteer Experience
Hi, I’m

Ashtyn Wardrop

Account Manager
Chicago,IL
Ashtyn Wardrop

Summary

Ambitious and highly detail-oriented Account Manager with a tenacity for maintaining fruitful client relationships through creative problem-solving, building authentic rapport, and consistently fantastic communication. Dedicated to innovation, operating with an "above and beyond" mentality, and successful management of multiple projects used to cultivate a productive workspace and client-focused solutions.

Overview

8
years of professional experience
6

Years of Account Management experience

10

Years of Customer Service experience

4
years of post-secondary education

Work History

Mondo

Sales Account Manager
01.2025 - Current

Job overview

  • Managed a diverse portfolio of existing accounts while prospecting leads to bring in new business.
  • Exceeded in daily KPIs across all cold outreach channels including Linkedin, cold calling, and managing email campaigns and sequences.
  • Booked an average of 10 meetings per week (including onsite visits) with 4 being first-time meetings with new prospects to uncover needs and areas of potential collaboration.
  • Liaised with cross-functional Technical Recruiting teams to perform discovery calls and deliver tailored solutions.
  • Implemented CRM tools to track sales performance, leading to enhanced data-driven decision-making capabilities.
  • Monitored market activity and budget trends across various industries to add value to client relationships.

ShipOffers

Senior Account Manager
03.2019 - 12.2024

Job overview

  • Managed, nurtured and grew 40-50 top-revenue client accounts in a fast-paced and rapidly evolving B2B environment.
  • Cultivated productive relationships with business representatives and clients, and consulted closely to uncover needs and match to available solutions.
  • Earned a senior leadership role within the first year, driving high-value relationships that helped business thrive and consistently exceeding revenue KPIs.
  • Prioritized and proactively managed many different projects, deadlines, expectations, goals, and requests simultaneously.
  • Contributed to annual revenue goals by selling new services and developing new accounts.
  • Maintained SOPs for Account Management department and mentored junior AMs to develop skills and increase contribution value.
  • Researched emerging industry trends, applications, and concepts to enhance products and services.

Juicy Crystal Resin

Shop Owner
04.2023 - 12.2023

Job overview

  • Created a new brand and opened e-shop to sell physical merchandise that I produced by hand, running the shop solo.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Enhanced store aesthetics with strategic marketing materials, expanded marketing and various products via Instagram, Facebook Ads, and word of mouth strategies.
  • Prepared budgets and monitored financial objectives.
  • Conducted market research to stay current on industry and demographic trends, as well as learning how to leverage search engine optimization (SEO).
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.

Houzz

CS Quality Assurance Analyst
09.2017 - 02.2019

Job overview

  • As a founding member of the QA team at Houzz, I contributed to the first and subsequent versions of grading materials, SOPs, and KPIs critical for QA department.
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
  • Analyzed supporting data and various multi-channel interactions between customers and our CS reps to ensure consistency and quality across our Customer Support department in alignment with company objectives and strategies.
  • Implemented improvement strategies while adapting to unique needs of each of our domestic and overseas CS teams by facilitating both in-person and virtual feedback sessions with individual CS reps at all levels.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills. Minimized resource and time losses by addressing rep issues and implementing timely solutions.
  • Adhered to standardized software quality assurance best practices, policies, and processes.

Education

Loyola University of Chicago
Chicago, IL

Bachelor of Science from Psychology
08.2012 - 05.2016

University Overview

  • Honors: Magna Cum Laude
  • Neuroscience Society Member
  • Japanese Language & Asian Literature Minor

Skills

  • Written & Oral Communication
  • AI Tools
  • CRM Software
  • CS & AM Leadership
  • Data Analysis & Database Management
  • Digital Marketing
  • Creative Direction
  • Content Marketing & Promotion
  • Sales & Prospecting
  • Client Retention & Relationship Management
  • Systems and Software Expertise
  • Logistics & Supply Chain
  • SOP and KPI Creation
  • Creativity & Visual Art
  • Fluent in Conversational Japanese

Achievements and Volunteer Experience

• Participated in several live, ticketed art shows to sell and showcase my art, where I had to use content marketing and other brand-awareness strategies to sell the minimum number of tickets required by the host organization to participate. Website: https://rawartists.com/wardropink

• Obtained formal certification for passing the JLPT N5 (Japanese Language Proficiency Test) in December 2015 in Chicago, IL.

• Received ESL Tutoring Certification in October 2015 from Heartland Alliance, a Chicago organization that aims to enable and empower at-risk children and adults with the skills necessary to succeed relying on volunteer and grassroots efforts.

• Volunteered with the IndyHumane Animal Welfare Center in Indianapolis, IN as a vet tech assistant & shelter dog walker from April to July 2017.

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Ashtyn WardropAccount Manager