Ashtynn Weber
La Pine,OR
Overview
6
6
years of professional experience
Work History
Member Service Representative
LONGSHOREMENS LOCAL 4 FCU
01.2023 - 04.2024
- GREET MEMBERS AND ASSIT THEM AS THEY WALK IN THE DOOR
- DIRECT THEM TO THE CORRECT PERSON OF NEED IF HERE FOR APPT
- ANSWER PHONES, DIRECT CALLS TO APPROPRIATE PERSON
- ANSWER ANY QUESTIONS, TAKE MESSAGES, VERIFY INFORMATION, ETC
- PERFORM OTP TRANSACTIONS AND OTC TRANSACTIONS
- CASH AND CHECK HANDLING / PROCESSING
- MAIL PROCESSING- APPLYING PAYMENTS TO LOANS, VERIFYING COLLATERAL INSURANCE, PROCESSING TITLES
- TITLE AND INSURANCE CLERK
- LOAN AND APPLICATION PROCESSING
- WA AND OR TITLE WORK
- WA NOTARY PUBLIC
- CAN READ A CREDIT REPORT
- INTERNAL LOAN AUDITING
- INTERNAL ACCOUNT AUDITING
- INTERNAL UNDERWRITING
- ACH PROCESSING / POSTING
- GL BALANCING
- BATCH POSTING
- KNOWLEDGE OF FAX MACHINE AND MOST PRINTERS
- KNOWLEDGE AND EXPERIENCE IN MICROSOFT WORD, OUTLOOK, TEAMS, EXCEL, ADOBE ACROBAT AND OTHER RELATED PRODUCTS
- OFFICE DUTIES- CLEAN AS NEEDED, RESTOCK SUPPLIES AND PRODUCTS, SUPPLY ORDER, MAKE COPIES.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about products and services.
- Verified customer identification and documentation for compliant transactions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Generated account activity reports to identify upgrade and sales opportunities.
- Cross-sold bank services and products to uplift customer investments.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Utilized risk management strategies to attain high loan approval rates.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Developed systems to efficiently track loan documents and enhance accuracy.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Developed strong relationships with customers through high levels of customer service.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Examined customer loan applications for loan approvals and denials.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Negotiated loan terms and conditions with customers to secure best deal.
- Assisted customers with completing loan applications and other paperwork.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Proactively identified solutions for customers experiencing credit issues.
- Assessed loan portfolios for compliance with underwriting policies.
- Processed loan applications and monitored progress from start to finish.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Researched and updated industry knowledge on changing legislation and regulations.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Loan Officer
RED CANOE CREDIT UNION
11.2019 - 12.2023
- MEMBER ADVISOR I&II: APRIL 2020- MAY 2022 MEMBER ADVISING/ LENDING/ TELLER: OPEN AND MAINTAIN ALL NEW ACCOUNTS- GENERAL MEMBERSHIP, YOUTH, ESTATE, REP PAYEE, TRUST, IRA's, ETC
- ACCOUNT MAITNANCE- CHECK BOOK BALANCING SEARCH FOR DISCREPINCIES/FRAUD HANDLE ALL COMPLAINTS, TROUBLESHOOT ISSUES AND RESEARCH INFORM MEMBERS OF CURRENT PRODUCT CAMPAIGNS BOTH ASSOCIATED WITH THE CREDIT UNION AND RED CANOE FINANCIAL GROUP
- CONDUCT BASIC LOAN PRODUCT CONVERSATIONS, TAKING APPLICATIONS AND REFERRING ACTION TO UNDERWRITERS FOR RECOMMENDATIONS AND DECISIONS
- BASIC KNOWLEDGE OF A CREDIT REPORT
- WELL UNDERSTANDING OF THE CREDIT UNIONS LENDING GUIDELINES, STIPULATIONS AND RATIOS
- MAINTAIN THE KNOWLEDGE OF REQUIRED LOAN DOCUMENTS, INCLUDING TITLE APPLICATIONS, FEES, AND LICENSING
- DISBURSE LOANS, CUT CHECKS TO THE CORRECT PAYEES, GATHER PAYOFF INFORMATION, HANDLE TITLE WORK NOTARY/ NNA CERTIED WITH E&O INSURANCE UP TO $10, OOO
- BONDABLE REFER PRODUCTS AND SERVICES OFFERED BY THE CREDIT UINION THE BEST FITS EACH MEMBER AND THEIR INDIVIDUAL NEEDS
- BOTH MEMBER AND NON-MEMBERS
- TRACK REFERRALS, MEMBER RELATIONS AND CONTACTS USING THE CREDIT UNION PROGRAMS AND SOFTWARE
- SALES EFFORTS INCLUDE REFERRALS OF PRODUCTS AND SERVICES, BUYOUTS, OUTBOUND CALLS AND MYSTERY SHOPPERS
- PREPARE FED ORDERS (BUYS/SELLS) PROFESSIONAL, RELIABLE, HONEST AND TRUSTWORTHY WORK WELL UNDER PRESSURE, AS A TEAM OR INDEPENTENTLY CASH IN AND OUT: MAINTAIN A BALNACED CASH DRAWER REDEEM BUSINESS, PERSONAL, GVT ISSUES, MONEY ORDERS, CASHIERS CHECKS AND BONDS, VISA CASH ADVANCES.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Educated and engaged customers with new bank products and services.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Advised clients on mortgage, education and personal loans.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Examined customer loan applications for loan approvals and denials.
- Collaborated with other departments to promptly process loan applications.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Researched and updated industry knowledge on changing legislation and regulations.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
- Developed and maintained relationships with customers, lenders and other third parties.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
Education
NNA
HIGH SCHOOL DIPLOMA - undefined
BEND SENIOR HIGH
01.2014
Skills
- Product Sales
- Service Upselling
- Issue Resolution
- Customer Support
- Customer Service
- Complaint Handling
- Client Education
- Sales strategy
- Service Recommendations
- Account Management
- Call center experience
- Financial Transactions
- Policy understanding
- Dispute Resolution
- Product Recommendations
- Call Documentation
- Quality Control
- Direct Sales
- Recordkeeping strengths
- Cross-Functional Collaboration
- POS Systems and Ordering Platforms
- Work Prioritization
- Customer Data Confidentiality
- Written Communication
- Customer Relations
- Key holder experience
- Microsoft Office
- Problem-solving abilities
- Customer service orientation
- Professional telephone demeanor
Timeline
Member Service Representative
LONGSHOREMENS LOCAL 4 FCU
01.2023 - 04.2024
Loan Officer
RED CANOE CREDIT UNION
11.2019 - 12.2023
NNA
HIGH SCHOOL DIPLOMA - undefined
BEND SENIOR HIGH