Ashunti Burns
Glenn Heights,TX
Summary
Dynamic customer service professional with extensive experience at Capital One, adept at problem resolution and complaint handling. Proven track record in enhancing training processes and streamlining operations. Skilled in CRM software and active listening, consistently delivering high levels of client satisfaction and loyalty.
Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Capital One
Dallas
02.2022 - 01.2024
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Assisted in onboarding new team members, enhancing training processes and knowledge sharing.
- Collaborated with cross-functional teams to streamline customer service operations and improve efficiency.
- Utilized CRM software to track customer interactions and maintain comprehensive records for follow-up actions.
Travel Consultant
Amex
Dallas
12.2018 - 01.2020
- Developed customized travel itineraries based on client preferences and budgets.
- Utilized reservation systems to book flights, accommodations, and transportation efficiently.
- Resolved client issues promptly, ensuring high levels of satisfaction and loyalty.
- Maintained up-to-date knowledge of travel regulations and industry trends to provide informed advice.
Customer Service Representative
UnitedHealthcare
Dallas
09.2017 - 11.2018
- Assisted customers in resolving inquiries and issues through effective communication.
- Maintained accurate records of customer interactions using CRM software.
- Provided support for claims inquiries, ensuring timely and accurate responses.
- Collaborated with team members to streamline processes and enhance service delivery.
Education
High School Diploma -
South Oak Cliff High School
Dallas, TX05.2016
Skills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Complaint handling
- Problem resolution
- Multitasking and organization
- Active listening
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Customer Care Representative
Capital One
02.2022 - 01.2024
Travel Consultant
Amex
12.2018 - 01.2020
Customer Service Representative
UnitedHealthcare
09.2017 - 11.2018
High School Diploma -
South Oak Cliff High School