Ashunti Jordan
Baltimore,USA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Menzies Aviation
04.2023 - Current
- Offered consequential expenses to customers affected by delayed baggage, ensuring satisfaction
- Ensured delivery of late arriving or miss-loaded bags to affected customers
- Handled customer inquiries professionally, providing timely and accurate information
- Managed sensitive safety zones, maintaining high safety standards
- Performed any other duties assigned by management, demonstrating flexibility and commitment
- Trained new staff on customer service protocols, boosting team performance
- Streamlined customer service operations, enhancing process efficiency
- Assisted team members in conflict resolution, fostering a cooperative work environment
- Enhanced customer satisfaction by promptly addressing baggage delays
- Optimized service workflows, significantly reducing response times
- Monitored compliance with aviation safety regulations in customer interactions.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Hostess
Atlas Restaurant Group
06.2020 - Current
- Implemented effective guest management strategies, improving overall customer experience
- Enhanced operational efficiency by streamlining payment process
- Contributed to revenue generation through diligent order and payment management
- Optimized seating arrangements to maximize dining flow and guest satisfaction
- Trained 5 new staff members, enhancing team performance and service delivery
- Analyzed guest feedback to develop strategies that improved service quality scores
- Evaluated operational workflows, reducing guest wait times by efficient task management
- Spearheaded a customer loyalty program that increased repeat business
- Mentored over 10 staff, fostering a collaborative and efficient work environment.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Human Resource Intern
Franklin & Prokopik
09.2017 - 08.2022
- Played a key role in the HR department, handling diverse administrative tasks
- Assisted in the on-boarding process, ensuring seamless integration of new hires
- Ensured accurate and timely distribution of departmental reports and paperwork
- Promoted a positive work culture, fostering employee satisfaction and productivity
- Analyzed employee feedback to refine HR policies and practices
- Streamlined HR reporting, ensuring precision and adherence to deadlines
- Cultivated a supportive work environment, enhancing team morale and engagement.
Server
Charlestown Senior Living
10.2018 - 08.2019
- Demonstrated detail-focused approach in handling opening and closing duties
- Contributed to a significant increase in guest satisfaction through effective problem-solving
- Proved to be a supportive team member, leading to improved overall performance
- Enhanced dining experience by meticulously managing table setups and breakdowns
- Collaborated closely with kitchen staff to ensure timely order delivery and guest satisfaction
- Initiated feedback loop with guests to enhance service quality
- Mentored new staff, fostering a collaborative team environment
- Streamlined service protocols to expedite table turnover, boosting efficiency
- Streamlined guest seating process, enhancing operational efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Krispy Kreme Doughnuts
10.2017 - 05.2018
- Aided in sales and returns transactions
- Fostered rapport with regular customers and store employees
- Accounted for cash drawer, completed cashier slips, and made deposits
- Managed financial transactions accurately, ensuring all cash balances
- Boosted customer satisfaction by building strong relationships and trust
- Trained new staff, enhancing team efficiency and competency in POS systems
- Eagerly embraced challenges, ensuring seamless sales and customer service
- Implemented customer feedback strategies to enhance service delivery
- Streamlined transaction processes, reducing customer wait time.
Education
Bachelor's of Science in Criminal Justice -
Bowie State University
Bowie, MD12.2023
High School Diploma -
Cristo Rey Jesuit High School
Baltimore, MD06.2019
Skills
- Microsoft Word
- Effective Communication
- Teamwork
- Thoroughness
- Professionalism
- Problem Resolution
- Customer Service
- Service-oriented self-starter
- Complaint Handling
Timeline
Customer Service Agent
Menzies Aviation
04.2023 - Current
Hostess
Atlas Restaurant Group
06.2020 - Current
Server
Charlestown Senior Living
10.2018 - 08.2019
Cashier
Krispy Kreme Doughnuts
10.2017 - 05.2018
Human Resource Intern
Franklin & Prokopik
09.2017 - 08.2022
Bachelor's of Science in Criminal Justice -
Bowie State University
High School Diploma -
Cristo Rey Jesuit High School