Ashunti Riggins
Atlanta,USA
Summary
Dynamic and results-driven professional with extensive experience in restaurant management and customer service. Proven ability to lead and motivate teams, enforce policies, and deliver exceptional service that enhances customer satisfaction. Expertise in inventory management, staff training, and effective problem-solving ensures operational efficiency and a positive work environment. Highly organized with strong communication skills, dedicated to fostering an enjoyable dining experience for all patrons.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Associate
Speedx Logistics
03.2025 - Current
- Coordinated timely delivery schedules to optimize route efficiency.
- Managed vehicle maintenance and inspections to ensure compliance with safety standards.
- Trained new delivery associates on company protocols and best practices.
- Resolved customer inquiries and complaints promptly to enhance satisfaction rates.
SHIFT MANAGER
Mcdonalds
07.2022 - 03.2024
- Trained and supervised new staff members.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
- Addressed customer complaints and resolved conflicts.
- Established and maintained positive and professional employee relationships.
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently.
CUSTOMER SUPPORT SPECIALIST
Chime Solutions
02.2020 - 07.2022
- Efficiently identified customer needs through active listening and questioning techniques.
- Collaborated closely with other departments on issue resolution within established service level agreements.
- Demonstrated excellent communication and interpersonal skills when interacting with customers in person, over the phone, or via email.
SHIFT LEADER
Mcdonalds
04.2018 - 02.2020
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
Education
Bachelor Of Business Administration And Management -
Atlanta Tech
Atlanta Georgia 04.2026
Skills
- Inventory Control
- Cash Handling
- Opening and closing procedures
- Compliance understanding
- Staff Training and Onboarding
- Handling Customer Complaints
- Customer service focus
- Effective communication
- Organizational skills
Certification
- Shift Leadership Foundations Program 3.0
- Leading with a Hospitality Mindset
- Introduction to MOP Updates Powered by Ready on Arrival
- SRW-Mitigating Workplace Violence (Franchisee)
Timeline
Delivery Associate
Speedx Logistics
03.2025 - Current
SHIFT MANAGER
Mcdonalds
07.2022 - 03.2024
CUSTOMER SUPPORT SPECIALIST
Chime Solutions
02.2020 - 07.2022
SHIFT LEADER
Mcdonalds
04.2018 - 02.2020
Bachelor Of Business Administration And Management -
Atlanta Tech