Ashunti Welch
Atlanta,GA
Summary
Dedicated and customer-focused professional with over 5 years of experience in the food and beverage industry, including roles as a cashier, coffee barista, and restaurant staff. Proven ability to provide excellent service, manage transactions, and contribute to a positive dining experience. Seeking to leverage my skills in a challenging new role.
Overview
5
5
years of professional experience
Work History
Barista
Starbucks
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Team Member
Sweetgreen
08.2023 - 04.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Cashier
Jim N Nicks Bar-B-Q
05.2021 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Warehouse Associate
Amazon
11.2019 - 06.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
Education
Brookshire International Academy
OnlineSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Cash register operation
- Espresso machine operation
- Safe food handling
- Excellent memory
- POS systems
- Menu memorization
- Food preparation
- New hire training
- Up-selling
- Multitasking and organization
- Team collaboration
- Clear communication
- Physical stamina
- Positive and professional
- Speedy and efficient
- Reliable and dependable
- Multitasking
Timeline
Barista
Starbucks
09.2024 - Current
Team Member
Sweetgreen
08.2023 - 04.2024
Cashier
Jim N Nicks Bar-B-Q
05.2021 - 05.2023
Warehouse Associate
Amazon
11.2019 - 06.2021
Brookshire International Academy