Summary
Work History
Education
Skills
Middle Initial
Software System Skills
References
Timeline
Generic

Ashunti Woolen Wallace

Odenville,AL

Summary

  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Superior work ethic combined with resourceful and upbeat nature.

Work History

Shift Leader

Dunkin Donut
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Barista

Starbucks
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.

Orientation Leader

Avanti
  • Leadership skills
  • Helping the largest incoming freshman class at The University of Alabama with schedules while showing them around The University and providing information
  • Built personal relationships with guest to promote positive experiences
  • Assisted with transition to college life by providing one-on-one support
  • Demonstrated superior professionalism while interacting with customers and vendors.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Provided directions and general information to visitors regarding popular events and places of interest.

Conference Coordinator / Information desk

The University of Alabama Student Center
  • Providing information and directing people around the Student Center, while answering phone calls being at the front desk
  • Setting up chairs and desks for different events in the Student Center
  • Consulted with customers to determine objectives and requirements for events.
  • Inspected event facilities to confirm conformance to customer requirements.

Leasing Consultant

Lark In The Woods
07.2023 - Current
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Distributed and followed up on tenant renewal notices.
  • Communicated effectively with owners, residents, and on-site associates.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.

Education

General Business

The University of Alabama
Tuscaloosa, AL
11.2023

High School Diploma -

Saint Clair High School
Odenville, AL
05.2020

Skills

  • Operations Support
  • Customer Service Management
  • Team Leadership
  • Creative Problem-Solving
  • Positive Attitude

Middle Initial

K.

Software System Skills

  • MS Word
  • Excel
  • PowerPoint
  • Access
  • Internet research

References

Donna Alexander, (205) 834-3972, donnawool@hotmail.com Dekorrius Johnson, (205) 948-7073, djohnson1499@outlook.com Tanika Berry, (205) 396-2389, tanikaberry@hotmail.com

Timeline

Leasing Consultant

Lark In The Woods
07.2023 - Current

Shift Leader

Dunkin Donut

Barista

Starbucks

Orientation Leader

Avanti

Conference Coordinator / Information desk

The University of Alabama Student Center

General Business

The University of Alabama

High School Diploma -

Saint Clair High School

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Ashunti Woolen Wallace