Ashutosh Chaudhary

* Managing helpdesk for vendor and client queries.

* Manage the open items and work with team to close within SLA bucket

* Handling escalation calls and email queries and closing the rush requests.

* Monthly outstanding cheques clearance reconciliations.

* Quality checking for the sample invoices allocated to team and ensuring no client error is reported.

* Weekly reporting of UMR/GRIR project to client.

* Reporting of Daily dashboard, audit report, productivity tracker and allocation report to team and management.

* Responsible for marking business critical/non critical errors and work with team to ensure errors are rectified within timeline.

* Actively working on multiple projects simultaneously (Correction log, Audit confirmation & UMR/GRIR)

* Working with external auditors closely and complete the requests related to due invoices and provide samples as per request.

* Prepare and review journal entries and vouchers, ensuring accuracy and adherence to accounting policies.

* Helping in month end/ period end closing, clearing of open POs by taking appropriate approvals.

* Maintain SOPs and providing necessary training on various tools, policies & procedures to the team.

* Resource planning (Workload allocation and monitoring, process scheduling, process flow, delegating work to meet deliverables, and tracking status of outstanding issues)

• Processing invoice as per the process defined for different vendors, identifying & reviewing invoices as per the guidelines
• Quality Checking for the sample invoices allocated to the invoice processing team
• Ensures that Rush-payment requests should complete before turnaround time, with complete approvals
• Assigning work (invoice allocation/ reversal/ handling client escalations) to team members ensuring that team should be able to handle any situation
• Sharing client escalations report, team member queue status report, error report, Updates tracker to management
• To provide process training to the team
• Part of automation workshop & training as one of key users

• Steps guidance to customers for their respective queries with 100% call flow adherence by maintaining a standard of speedy resolution
• Handling queries from sales on boarding to technical issues
• Device troubleshooting with the help of T2R and client tool KM
• Focus on troubleshooting to respond as per standard procedure
• Focus on AHT (Average handling time) along with correct query tagging in client tools
• Quality check and authentication of calls for different scenarios
• Creation of complaints, forwarding to the concern team, share the feedback to the customer
• Providing operational support to the team regarding troubleshooting
• Handling escalations calls from PAN India clients and providing satisfactory resolutions as per the requested queries