Ashwana Holland
Baltimore,MD
Summary
Professional Customer Service provider and Manager seeking a career with a respected and formidable company that offers advancements in education and promotes growth within its company for its employees Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CMT/Caregiver
Inspirations Senior Living
04.2023 - Current
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
CMT
Locust Lodge Assistance Living
03.2021 - 04.2023
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Facilitated personal hygiene management, feeding and ambulation.
Sales associate
Sky Talk Wireless
01.2019 - 03.2021
- I provide accurate customer service to wireless customers seeking to buy cell phones from company
- Inventory stock log projective sale of daily operations cashier with no losses and no shortages maintain a clean and healthy environment for customers while providing quality service
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Fulfillment associate
Amazon
04.2020 - 01.2021
- Process and prepared orders to be shipped to customers in a precise and Timely fashion
- Maintained robotic Android to help deliver orders
- Assisted manager in training new employees to apply strategies and best practices in fulfillment process.
- Selected and filled orders from stock to fulfill customer requirements.
- Followed procedures at all times for personal and team safety.
Shift management
McDonald's
08.2014 - 02.2015
- Supervisor and trainer of Staff of 20-plus crew
- Open and closed computer system for functioning fof daily operations
- Recorded repair and damages to any equipment of store
- Recorded inventory levels and stock needed for store function
Floor supervisor sales associate
Walmart
11.2010 - 08.2014
- Stop and Order items for daily sales
- Supervise floor staff of 14-22 staff
- Clean and maintain safe work environment for myself and other staff following the coals and guidelines set by OSHA
Dispatch Clerk
Auto Barn
01.2010 - 12.2011
- Receiving and recording telephone calls on multiple line machines
- Light clerical duties
- Dispatching service calls and two locations to drivers
- Filing customer information using Microsoft computer program
- Bookkeeping and filing bills and car registrations
Medical biller and coder
Testt
03.2009 - 11.2011
- Receive 32 credited hours of work doing course
- Completed 10 of 11 core subjects
- Was unable to complete certification of course due to illness
Education
No Degree - Medical Technology
Inspirations Senior Living
Linthicum Heights, MD09.2020
Medical biller and coder -
Testt
11.2011
General education graduate -
Maryland State Department of Education
01.2000
Skills
- Lab Equipment Calibration
- Laboratory Equipment
- OSHA Compliance
- Technical Report Writing
- Care Plan Development
- Patient Interaction
- Direct Patient Care
- Sanitation Procedures
Personal Information
Title: Customer Service Representative/Manager
Certification
- CMT - Certified Medication Technician
Timeline
CMT/Caregiver
Inspirations Senior Living
04.2023 - Current
CMT
Locust Lodge Assistance Living
03.2021 - 04.2023
Fulfillment associate
Amazon
04.2020 - 01.2021
Sales associate
Sky Talk Wireless
01.2019 - 03.2021
Shift management
McDonald's
08.2014 - 02.2015
Floor supervisor sales associate
Walmart
11.2010 - 08.2014
Dispatch Clerk
Auto Barn
01.2010 - 12.2011
Medical biller and coder
Testt
03.2009 - 11.2011
No Degree - Medical Technology
Inspirations Senior Living
Medical biller and coder -
Testt
General education graduate -
Maryland State Department of Education