Ashwani Gupta
Kolkata,West Bengal
Summary
Seasoned Finance & Accounts professional with proven expertise in accounting processes, systems oversight, and compliance reporting. Knowledgeable about AP Helpdesk, Invoice processing, P2P & other aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate and legal accounting structures. Hardworking and reliable Process Developer with strong ability in Finance & Accounts operations. Highly organized, proactive, and punctual with team-oriented mentality. Combined with effective communication skills with detailed product knowledge to identify commercial opportunities deliver a satisfactory outcome for both customer and company whilst working alone as part of a larger team. I am currently looking for a better opportunity where i can prove myself and use my skills at par level. Business Leader proven to develop and implement business management initiatives. Creates business strategies, allocates resources, finds ways to increase productivity and assesses employee performance. Bridges communication between partners and suppliers with strong business acumen and managerial abilities.
Overview
9
9
years of professional experience
Work History
Business Process Lead
Tata Consultancy Services
01.2023 - Current
- Monitoring daily operations of accounts payable-P2P 7 members team, ensuring that tasks such as invoice processing, payment runs, and vendor communications are completed accurately and on time.
- Providing guidance and training to team members, helping them understand new processes or resolve any challenges they encounter in their work.
- Regularly reviewing the team's performance metrics, such as invoice processing times, payment accuracy, and vendor satisfaction. leader ensures that the team meets its key performance indicators (KPIs).
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
- Coordinated weekly meetings for internal and external groups.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
- Reduced operational costs with thorough evaluation of resource allocation and personnel responsibilities.
- Aligned business processes with regulatory requirements, mitigating risks associated with non-compliance or penalties/fines from governing bodies.
- Championed continuous improvement efforts by encouraging employee feedback and implementing best practices across departments.
Transaction Processing Analyst (SME)
Accenture
07.2022 - 01.2023
- Handling team of 5 members
- Floor support for processing po and non-po invoices
- Quality check for those invoices, Publish score
- Weekly, Monthly, Quarterly review with client and other stakeholders
- Ensures employees growth & development, set priority, drive motivation & engagement for employees
- Monitoring real-time service levels and schedule adherence and holding team accountable responsible for meeting and exceeding performance targets for team.
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Worked well in team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Set performance expectations for team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Leveraged advanced knowledge of industry-specific software applications for optimal accuracy in data entry and analysis tasks during entire life cycle of financial transactions.
- Conducted regular audits of processed transactions, identifying areas for improvement and taking corrective action as needed.
- Maintained compliance with industry regulations by adhering to established protocols for secure transaction processing.
Process Developer
Genpact
07.2018 - 07.2022
- Handling customer helpdesk (both outbound and inbound calls)
- Working with different customer applications like (Akritiv, Oracle, BPM)
- Processing urgent payments to suppliers
- Supporting teams in STP (Invoice processing, Supplier maintenance)
- Allocating teamwork and generating SLA REPORT
- Auditing Invoices processed by IP TEAM
- Supporting ROBO team with processing of invoices for both CANADA & US team
- Calling supplier for updating contact details for further communication
- Processing Invoices in ORACLE
- Publishing report for allocation and SLA to client & internal leadership.
- Collaborated with cross-functional teams to ensure effective communication and problem resolution throughout development process.
- Analyzed previous business processes for inherent flaws, avoiding similar pitfalls in subsequent process development lifecycles.
- Implemented Lean Six Sigma methodologies to optimize processes, leading to increased productivity and waste reduction.
- Enhanced process efficiency by identifying bottlenecks and implementing optimization strategies.
- Established standard operating procedures for consistent process execution and easy knowledge transfer among team members.
- Evaluated potential risks associated with proposed changes to existing processes, proposing mitigation strategies when necessary.
- Developed new processes for increased production capacity and improved product quality.
- Trained leadership personnel and employees on new business processes using in-person and online education.
Deputy Manager
Kotak Mahindra Bank Ltd
04.2017 - 07.2018
- Handling role as cashier
- Selling of Banking products (Accounts, credit cards, mutual funds)
- Banking Operations
- Instruments audit (Cheque, RTGS, NEFT)
- Handling external audits
- Foreign Direct transactions, Currency exchange, FOREX CARD, Trade transactions.
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Mentored junior staff members on best practices for project management and team collaboration skills, fostering a supportive work environment.
Client Relationship Partner
YES BANK LTD
02.2016 - 03.2017
- Making cold calls
- Corporate calling and selling of Banking products
- Generating prospects
- Closing leads and selling of CASA & third-party products
- Ensure deepening in accounts
- Generating revenue for organization.
- Strengthened client relationships by consistently providing exceptional service and support.
- Coordinated training sessions for clients on new products or services offerings, driving adoption rates while promoting user satisfaction.
- Provided ongoing feedback on product performance to internal teams, influencing future development efforts based on customer needs and market trends.
Associate Sales Officer
INDUSIND BANK LTD
04.2015 - 02.2016
- Making cold calls
- Generating prospects
- Closing leads and selling of Saving accounts, Credit cards, Health policy and Life insurance.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
Education
Bachelor of Science - Zoology
NETAJI NAGAR COLLEGE FOR WOMENS (CALCUTTA UNIVERSITY)
Kolkata07.2013
Skills
- Microsoft office (WORD, EXCEL, POWER POINT), Computer Basic and Internet
- Supplies and Materials Ordering
- Data File Transferring
- Money Handling
- Project Coordination
- Reporting and Documentation
- Attention to Detail
- Continuous Improvement
- Interpersonal Communication
- Quality Control
- Multitasking and Organizing
Accomplishments
- Recognized as Employee of the Month 7 times in tenure with current organization out of which 3 times in a row, for outstanding performance and team contributions.
- Improved delivery of Delayed Invoice processing & AP Help desk tickets by by using the process knowledge & Automation, realizing overall increase in customer satisfaction and cost efficiency.
- Consistently maintained high customer satisfaction ratings.
Activities
Member, Alumni Association
Timeline
Business Process Lead
Tata Consultancy Services
01.2023 - Current
Transaction Processing Analyst (SME)
Accenture
07.2022 - 01.2023
Process Developer
Genpact
07.2018 - 07.2022
Deputy Manager
Kotak Mahindra Bank Ltd
04.2017 - 07.2018
Client Relationship Partner
YES BANK LTD
02.2016 - 03.2017
Associate Sales Officer
INDUSIND BANK LTD
04.2015 - 02.2016
Bachelor of Science - Zoology
NETAJI NAGAR COLLEGE FOR WOMENS (CALCUTTA UNIVERSITY)