Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Ashwani Rana

Rocky Hill

Summary

Proven Technical Architect and Solution Strategist with a strong track record of designing, implementing, and optimizing enterprise IT solutions. Adept at collaborating with customers and stakeholders to develop integrated, future-ready architectures that enhance productivity and drive digital transformation.

  • Architected and Led the design and configuration of multiple ServiceNow instances, tailoring solutions to meet business objectives.
  • Developed cutting-edge proofs of concept for Mobile and Portal innovations, enhancing user engagement and operational efficiency.
  • Spearheaded research-driven system evaluations to optimize process efficiency and scalability.
  • Designed and implemented IT Asset Management frameworks, streamlining data extraction, analysis, and reconciliation for superior asset tracking.
  • Optimized ITSM, ITAM, ITOM, and IRM processes, ensuring seamless integration, automation, and support within ServiceNow.
  • Integrated and deployed ServiceNow solutions in diverse enterprise environments, aligning IT strategies with business needs.
  • Engineered Microsoft Teams and ServiceNow integrations, revolutionizing Service Desk call deflection and boosting response efficiency.
  • Collaborated with cross-functional IT teams, ensuring system security and compliance with SOX, SOC2-HiTrust, and SANS controls.
  • Leveraged Agile and Scrum methodologies, accurately estimating work hours and tracking project progress to ensure seamless delivery.

Passionate about driving innovation, enhancing IT processes, and delivering scalable, high-impact solutions that empower organizations to excel in the digital landscape.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Solution Architect

Tata Consultancy Services
01.2021 - Current
  • Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution
  • Led Design and Configuration of Multiple forward-thinking ServiceNow Instances that meet customer needs and improve productivity
  • Conducted research to evaluate systems design and process efficiency
  • Created proofs of concept for innovative new solutions on Mobile and Portal
  • Configuration and Support of Service Now ITSM , ITAM , ITOM, IRM Processes
  • Designed and implemented scalable IT Asset Management Processes including Data Extraction, Analysis, Reconciliation
  • Investigated and Analyzed new and emerging software applications within ITSM , ITAM and IDM Domain to design, select, implement and use administrative information systems effectively
  • Configured, integrated and deployed ServiceNow products in client environments
  • Configured MS Teams and ServiceNow Integration for Deflecting Calls coming to Service Desk
  • Collaborated with cross-functional IT Towers to analyze potential system solutions based on Security Controls like SOX,SOC2 -HiTrust and SANS
  • Estimated work hours and tracked progress using Scrum methodology

Solution Architect

TCS
10.2019 - 12.2020
  • Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions
  • Created and implemented innovative business solutions to support IT Security and Risk objectives in ServiceNow FrameWork
  • Conducted research to evaluate systems design and process efficiency
  • Managed project scope, schedule, status and documentation
  • Executed Service Now upgrades
  • Managed and delivered advanced customization and configuration for ITSM , ITOM and ITAM solutions
  • Integrated Technologies like Sailpoint, Varonis ,BigData with ServiceNow Framework
  • Conducted technical workshops and education sessions for customers, Directors and BA , QA teams

Solution Architect

TCS
01.2017 - 12.2019
  • Worked with customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution between ITSM and IDM Platforms
  • Created and implemented innovative business solutions in Service Now to support automation ,self service
  • Supervised deployments and provided troubleshooting and user support
  • Assisted CIO , PMO teams in responses to tools and technology evaluations, escalations and technical requirements documents
  • Managed project scope, schedule, status and documentation
  • Created strong relationships with key decision makers as trusted consultant of ITSM , IDM
  • Managed and delivered advanced customization and configuration for ServiceNow , Sailpoint solutions
  • Worked with clients post-implementation on user testing, debugging, support and maintenance

Project Leader

TCS
10.2013 - 12.2016
  • Managed implementation of ServiceNow Platform
  • Enforced alignment of project strategy with CTO objectives and made modifications to promote efficient project completion
  • Produced Say-Do Reports and Operational Metrics each Week, updating customers and senior leaders on progress and roadblocks
  • Maintained project schedules by managing timelines and making proactive adjustments
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
  • Closely collaborated with project members to identify and quickly address problems

Team Leader

TCS
10.2009 - 09.2013
  • Led team of 12members while providing exceptional service and delivery of projects
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Partnered with Technology Specialists to train and develop team member skillsets and competencies
  • Mentored junior personnel through onboarding processes and during ongoing training, promoting philosophies of constant improvement
  • Established open and professional relationships with On-Shore, Off-Shore and Near-Shore team members which helped resolve issues and conflicts quickly
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management

Developer

TCS
01.2007 - 09.2009
  • Participated in complete software development lifecycle, including performance analysis, design, development and testing
  • Diagnosed and corrected errors within Java, HTML and SQL codes to allow for integration and utilization of proprietary applications
  • Developed robust Java code for Client-Server applications to track Engine Performance ,Engine Maintenance and Business Proposals
  • Designed, developed and implemented ITSM applications in ServiceNow Platform on analyzed requirements and understanding of industry technical standards
  • Investigated issues and defects to determine problem root cause and formulate corrective action recommendations
  • Recognized as subject matter expert for ServiceNow

Trainee Software Developer

TCS
10.2006 - 12.2006
  • Partnered with company mentor to learn best practices in software design
  • Created leading-edge software program with C Language

Education

Bachelor in Computer Science & Engineering - Bachelor of Engineering

Rajiv Gandhi Technical University
Bhopal , India
07-2006

Skills

  • Enterprise architecture design
  • Security and compliance
  • Infrastructure automation
  • DevOps methodologies
  • Agile project management
  • Digital transformation
  • Performance optimization
  • Mobile application development
  • Technical leadership
  • Artificial intelligence solutions
  • Systems integration

Accomplishments

  • Streamlined ITSM processes, automating Incident, Problem, and Change Management, reducing resolution time by 40% and improving SLA adherence.
  • Designed and implemented a multi-tier Service Catalog, enhancing self-service adoption and reducing service desk workload by 35%.
  • Integrated ITSM with third-party applications, ensuring seamless workflow automation and real-time reporting for improved decision-making.
  • Developed and implemented a comprehensive IT Asset Management strategy, enhancing asset lifecycle tracking and optimizing software license compliance, reducing costs by 25%.
  • Automated Asset Discovery and CMDB reconciliation, improving data accuracy and reducing discrepancies by 45%.
  • Optimized hardware and software asset tracking, ensuring real-time insights into asset utilization and minimizing security vulnerabilities.
  • Led the implementation of Project and Portfolio Management (PPM) in ServiceNow, improving project tracking, financial transparency, and resource allocation.
  • Developed demand management workflows, enabling better prioritization of IT projects and reducing turnaround time by 30%.
  • Enhanced Time Tracking and Financial Reporting, improving cost visibility and accountability across IT initiatives.
  • Established an automated risk and compliance management framework, ensuring adherence to SOX, GDPR, and HIPAA regulations.
  • Implemented real-time risk assessment workflows, reducing compliance gaps and security incidents by 50%.
  • Designed Security Incident Response automation, expediting incident handling and resolution through ServiceNow SecOps integration.
  • Spearheaded a CMDB Maturity Model, increasing data integrity, reducing configuration inconsistencies, and improving change impact analysis.
  • Integrated CMDB with ITSM and ITOM, ensuring real-time asset discovery, dependency mapping, and proactive issue resolution.
  • Established automated data reconciliation, reducing manual interventions and improving CI accuracy by 60%.
  • Implemented a modern HR Service Portal, providing employees with self-service capabilities, reducing HR ticket volumes by 40%.
  • Automated employee onboarding and offboarding processes, ensuring seamless provisioning and access management across enterprise applications.
  • Integrated HRSD with payroll, identity management, and benefits platforms, ensuring end-to-end automation of HR processes.
  • Designed and implemented Role-Based Access Control (RBAC) and automated access provisioning, ensuring compliance with security policies.
  • Developed an Access Review and Certification framework, reducing audit findings and improving security governance.
  • Integrated ServiceNow with IAM solutions like SailPoint and Okta, enabling real-time access monitoring and revocation for enhanced security.
  • Designed and deployed an enterprise-wide Service Portal, enhancing user experience, self-service capabilities, and operational efficiency.
  • Optimized UI/UX elements, ensuring intuitive navigation, personalized dashboards, and improved user adoption rates.
  • Developed custom widgets and automation workflows, reducing service request fulfillment time by 50%.
  • Supervised team of [Number] staff members.

Certification

  • ScrumMaster Certification(SM)- Scrum Alliance.
  • ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
  • Certified ScrumMaster (CSM)
  • Six Sigma Certification
  • [Area of certification]

Timeline

Senior Solution Architect

Tata Consultancy Services
01.2021 - Current

Solution Architect

TCS
10.2019 - 12.2020

Solution Architect

TCS
01.2017 - 12.2019

Project Leader

TCS
10.2013 - 12.2016

Team Leader

TCS
10.2009 - 09.2013

Developer

TCS
01.2007 - 09.2009

Trainee Software Developer

TCS
10.2006 - 12.2006

Bachelor in Computer Science & Engineering - Bachelor of Engineering

Rajiv Gandhi Technical University
Ashwani Rana