Ashwani Rana

Proven Technical Architect and Solution Strategist with a strong track record of designing, implementing, and optimizing enterprise IT solutions. Adept at collaborating with customers and stakeholders to develop integrated, future-ready architectures that enhance productivity and drive digital transformation.

• Architected and Led the design and configuration of multiple ServiceNow instances, tailoring solutions to meet business objectives.
• Developed cutting-edge proofs of concept for Mobile and Portal innovations, enhancing user engagement and operational efficiency.
• Spearheaded research-driven system evaluations to optimize process efficiency and scalability.
• Designed and implemented IT Asset Management frameworks, streamlining data extraction, analysis, and reconciliation for superior asset tracking.
• Optimized ITSM, ITAM, ITOM, and IRM processes, ensuring seamless integration, automation, and support within ServiceNow.
• Integrated and deployed ServiceNow solutions in diverse enterprise environments, aligning IT strategies with business needs.
• Engineered Microsoft Teams and ServiceNow integrations, revolutionizing Service Desk call deflection and boosting response efficiency.
• Collaborated with cross-functional IT teams, ensuring system security and compliance with SOX, SOC2-HiTrust, and SANS controls.
• Leveraged Agile and Scrum methodologies, accurately estimating work hours and tracking project progress to ensure seamless delivery.

Passionate about driving innovation, enhancing IT processes, and delivering scalable, high-impact solutions that empower organizations to excel in the digital landscape.

• Streamlined ITSM processes, automating Incident, Problem, and Change Management, reducing resolution time by 40% and improving SLA adherence.
• Designed and implemented a multi-tier Service Catalog, enhancing self-service adoption and reducing service desk workload by 35%.
• Integrated ITSM with third-party applications, ensuring seamless workflow automation and real-time reporting for improved decision-making.
• Developed and implemented a comprehensive IT Asset Management strategy, enhancing asset lifecycle tracking and optimizing software license compliance, reducing costs by 25%.
• Automated Asset Discovery and CMDB reconciliation, improving data accuracy and reducing discrepancies by 45%.
• Optimized hardware and software asset tracking, ensuring real-time insights into asset utilization and minimizing security vulnerabilities.
• Led the implementation of Project and Portfolio Management (PPM) in ServiceNow, improving project tracking, financial transparency, and resource allocation.
• Developed demand management workflows, enabling better prioritization of IT projects and reducing turnaround time by 30%.
• Enhanced Time Tracking and Financial Reporting, improving cost visibility and accountability across IT initiatives.
• Established an automated risk and compliance management framework, ensuring adherence to SOX, GDPR, and HIPAA regulations.
• Implemented real-time risk assessment workflows, reducing compliance gaps and security incidents by 50%.
• Designed Security Incident Response automation, expediting incident handling and resolution through ServiceNow SecOps integration.
• Spearheaded a CMDB Maturity Model, increasing data integrity, reducing configuration inconsistencies, and improving change impact analysis.
• Integrated CMDB with ITSM and ITOM, ensuring real-time asset discovery, dependency mapping, and proactive issue resolution.
• Established automated data reconciliation, reducing manual interventions and improving CI accuracy by 60%.
• Implemented a modern HR Service Portal, providing employees with self-service capabilities, reducing HR ticket volumes by 40%.
• Automated employee onboarding and offboarding processes, ensuring seamless provisioning and access management across enterprise applications.
• Integrated HRSD with payroll, identity management, and benefits platforms, ensuring end-to-end automation of HR processes.
• Designed and implemented Role-Based Access Control (RBAC) and automated access provisioning, ensuring compliance with security policies.
• Developed an Access Review and Certification framework, reducing audit findings and improving security governance.
• Integrated ServiceNow with IAM solutions like SailPoint and Okta, enabling real-time access monitoring and revocation for enhanced security.
• Designed and deployed an enterprise-wide Service Portal, enhancing user experience, self-service capabilities, and operational efficiency.
• Optimized UI/UX elements, ensuring intuitive navigation, personalized dashboards, and improved user adoption rates.
• Developed custom widgets and automation workflows, reducing service request fulfillment time by 50%.
• Supervised team of [Number] staff members.

• ScrumMaster Certification(SM)- Scrum Alliance.
• ITIL Foundation Certificate in IT Service Management - AXELOS Global Best Practice.
• Certified ScrumMaster (CSM)
• Six Sigma Certification
• [Area of certification]