Ashwath Suvarna
Summary
Performance-driven Vice President with 20+ years of experience aligning systems with business, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Experience in building Data platforms on-premise and Cloud, leading Client Delivery, Program Management, Service Delivery, Transformation, Transition, and pre-sales. Proven history of leading organizations in quality assurance, risk management, and Disaster Recovery. Practiced maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners, and customers. Vision to build world-class teams.
Overview
21
21
years of professional experience
16
16
Licenses & certifications
Work History
Vice President, Technical Client Delivery
DataLink Software
07.2022 - 12.2024
- Managing the Strategy Account Manager and working with End Clients to get their request delivered on time
- Managing Vendor contract for multiple vendors, from negotiation, Licensing requirement, Professional service requirement, POC, MSA and Contract Execution
- Managing a team of SAM's, ADM's, Platform Support, Quality Assurance and Data Operations
- Work cross-functionally with the product, Sales, and Marketing teams to align priorities and deliver solutions
- Provide leadership and vision helping stakeholders understand the technical trade-offs involved in design, product, and integration decisions
- Manage robust and scalable systems to get ahead of exponential demand
- Set goals, strategies, budgets, and oversee deployment of large-scale projects across multiple sites
- Responsible to develop and drive the technical vision and strategy for the platform in an innovative and fast-paced environment
- Provide mentorship for the team by providing guidance for technical and career development
- Executing and deriving Disaster Recovery Strategy
- Participating in quarterly planning process and Company Road map discussions
- Participating in Scrum ceremonies
- Responsible for loading all the datasets into the Azure Data Lake and on-premises Data
- Responsible for keeping the light in the platform with minimum impact on client deliverables
- Managing and working with various vendors on product support, resources fulfillment
- Creating the effort estimation for project execution
- Tracking project progress/execution using Burn down charts
- Estimating efforts and preparing cost and revenue
- Presenting in Company townhall and weekly call on Delivery progress, metrics and KPI
- Weekly status reporting to Client Scorecard to the Organization
- Determining the resource requirements and identifying the resources for the project and team building
- People Management and Identify competency gaps and required training needs for individual development
- Planned and executed meetings to connect organizational representatives, community members and clients
- Improved success of program by making proactive adjustments to operations
- Interacted with customers and clients to identify business needs and requirements
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
- Maintained tight production timetables and quality standards to give audiences exceptional offerings
- Coached team members on productivity strategies, policy updates and performance improvement plan to accomplish challenging goals
- Strategically balanced technology and business needs of organization
- Meet with project stakeholders on a regular basis to assess progress and adjust
- Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
Director Data Platform Engineering
Availity
11.2020 - 06.2022
- Responsible for loading all the datasets into the on-premises Data Lake (Big Data Hadoop)
- Participate in the Vendor evaluation
- Review the architecture changes of the team
- Managing Vendor contract for multiple vendors, from negotiation, Licensing requirement, Professional service requirement, POC, MSA and Contract Execution
- Identify and Reduced Technical debt
- Was able to reduce 6 million
- Managing the on-premises Big Data Hadoop Platform environment, Informatica, Stream sets, Cognos and Elastic Search (ETL Development, Service Delivery, Operations, Release Management & System Management)
- Managing a team of Data Engineers and Platform Administration
- Manage an engineering team that builds, designs, implements, and maintains back-ends for Availity's Data Platform
- Work cross-functionally with the product, data, and customer teams to align priorities and deliver solutions
- Provide leadership and vision helping stakeholders understand the technical trade-offs involved in design, product, and integration decisions
- Manage robust and scalable systems in order to get ahead of the exponential demand
- Set goals, strategies, budgets, and oversee deployment of large-scale projects across multiple sites
- Responsible to develop and drive the technical vision and strategy for the platform in an innovative and fast-paced environment
- Support the technical design and development process by working closely with your technical leads across multiple products
- Provide mentorship for the team by providing guidance for technical and career development
- Establish best engineering practices through solid design decisions, processes and tools
- Executing and deriving Disaster Recovery Strategy
- Participating in quarterly planning process
- Managing Budget and Vendor contracts negotiations.
Platform Technology Leader Big Data / Connect Data Lake
Nielsen
01.2017 - 10.2020
- Responsible for loading all the datasets into the Azure Data Lake and on-premises Data Lake (Big Data Hadoop)
- Working with multiple vendors, contracts Execution and Manage service model
- Managing the on-premises Hadoop environments (ETL Development, Service Delivery, Operations, Release Management & System Management) 5 scrum teams
- Responsible for keeping the light in the platform with minimum impact to client deliverables
- Managing and working with various vendors on product support, resources fulfillment
- Creating the effort estimation for project execution
- Tracking project progress/execution using Burn down charts
- Prepares for engagement reviews and quality assurance procedures
- Participated as a product owner in the Agile Scrum process
- Estimating efforts and preparing cost and revenue
- Working on areas to improve to ETL process
- Coordinate and communicate with the Client and the offshore/onsite team through SCRUM and regular sync up calls
- Weekly status reporting to Nielsen
- Determining the resource requirements and identifying the resources for the project and team building
- People Management and Identify competency gaps and required training needs for individual development
- Planned and executed meetings to connect organizational representatives, community members and clients
- Improved success of program by making proactive adjustments to operations
- Interacted with customers and clients to identify business needs and requirements
- Coordinated daily tasks including recruitment, office upkeep and inventory maintenance
- Maintained tight production timetables and quality standards to give audiences exceptional offerings
- Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Coached team members on productivity strategies, policy updates and performance improvement plan to accomplish challenging goals
- Strategically balanced technology and business needs of organization
- Met with project stakeholders on regular basis to assess progress and make adjustments
- Created and presented data using MS Excel spreadsheets and other MS Office tools or Google Suites
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings
- Established and implemented global security processes
- Attained improvement in technical project delivery processes by leading global infrastructure engineering project management process improvement
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Developed detailed plans based on broad guidance and direction
- Established and maintained long-range plans for quality assurance
- Instituted quality systems within organization encompassing training, corrective and preventative action
- Designed infrastructure solutions to resolve business issues and improve delivery processes
- Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters
- Identified system needs and designed processes to support business requirements
- Assessed performance and scheduled cost control while maintaining contractual and internal performance requirements
- Prioritized platform upgrades, considering both long-term and short-term return on investment (ROI) potential to maximize spending impact
- Verified achievement of practical Business Value Realizations by each operational team, suggesting alterations to meet goals.
PM/Senior Delivery Manager
Tata Consultancy Services
08.2014 - 01.2017
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Identifying solution to client pain points and propose solutions
- Participate in sales RFP (Request for Proposal) and RFI process (Request for Information)
- Reduce Tech Debt of 1 Million, proposing common data model
- Managing the On premise Hadoop environments (ETL Development, Service Delivery, Operations, Release Management & System Management) 5 scrum teams
- Responsible for loading dataset into Azure Data Lake
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs
- Finalized project financial records while collaborating with financial controllers and Senior executives
- Produced weekly and Monthly reports each Project, updating customers and senior leaders on progress and roadblocks
- Directed offsite team design, transition and standardization of 4+ processes, resulting in maximized team resources and management
- Kept project on schedule and within budget while serving as project leader
- Gathered project requirements through interactions, meetings and walkthrough with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders
- Achieved cost control objectives and clarified service parameters through clear statements of work and project classification systems
- Closely collaborated with project members to identify and quickly address problems
- Supported and executed simultaneous delivery of various e-commerce and mobile projects
- Communicated project plans and progress to key stakeholders, including project contributors, business, operational and technical resources
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track
- Maintained schedules to meet key milestones at every project phase
- Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency
- Executed projects and acted as senior project manager for multiple commercial, office, residential and public works projects
- Formulated integration system process flows, business process model and notation (BPMN) plans and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews
- Checked compliance of company safety plan and delivered recommendations to address regulatory issues
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance
- Managed 5 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
- Maintained strict budgetary control on agile projects ranging from $30M to $150M and working with project teams to track costs and control expenditures without sacrificing quality.
Technical Delivery Manager
Tata Consultancy Services
02.2008 - 08.2014
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion
- Participated in RFI and RFP
- Worked with Sales team to define and present solution to clients
- I executed a solution that brought in 250 million of TCV (Total Contract Value)
- Worked and executed multiple parallel Transition from Planning to BAU with 100% on time steady state
- Managed minimum of 5 projects each year while maintaining adherence to budget, schedule and scope requirements
- Produced weekly and Monthly reports each Project, updating customers and senior leaders on progress and roadblocks
- Investigated and corrected or escalated project problems
- Operated under agile frameworks to efficiently organize and carry out project tasks
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received
- Diagnosed and repaired computer hardware and network systems
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Closely collaborated with project members to identify and quickly address problems
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
- Analyzed projects to determine resource requirements and procured necessary equipment and software
- Managed and motivated project teams to promote collaboration and keep members on-task and productive
- Increased customer satisfaction by resolving product issues
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Developed team communications and information for daily meetings
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Drove operational improvements which resulted in savings and improved profit margins
- Participant in hiring process, offboarding and onboarding for resources
- Conducting annual appraisal process for Teams and providing them feedback.
Tech Lead
Unisys Corp.
11.2007 - 02.2008
- Worked in team-driven environments and communicated effectively with all stakeholders
- Installed and managed various security technologies, including VPNs, firewalls and anti-malware solutions
- Tested network's performance and created strategies to maintain integrity of overall infrastructure
- Provided onboarding and mentoring of newly hired employees, offering positive reinforcement
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion
- Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received
- Closely collaborated with project members to identify and quickly address problems
- Analyzed projects to determine resource requirements and procured necessary equipment and software
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
- Investigated and corrected or escalated project problems
- Built and utilized reporting systems to keep customers and management in loop with latest information
- Diagnosed and repaired computer hardware and network systems
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
- Drove operational improvements which resulted in savings and improved profit margins
- Responsible for meeting all SLA's & KPI within the prescribed time frame
- Developed team communications and information for daily meetings
- Increased customer satisfaction by resolving service issues.
Senior Executive
Selective Management Consultancy
09.2004 - 07.2005
- Developed effective business strategies to capitalize on emerging market trends
- Streamlined operations to maximize business efficiency and profits
- Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies
- Orchestrated positive media coverage and stakeholder relations as public face of financial company
- Drove implementation of new market expansion to propel business forward and adapt to market changes
- Established clear and competitive goals, growth roadmaps and strategic business plans
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries
- Conducted research on emerging trends within industry and capitalized on finds to develop new products, services and strategies
- Enabled revenue generation by pursuing partnerships, sourcing funding and capitalizing on market opportunities
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Fostered new business through participation in trade shows and initiating communications with prospective clients via phone and email
- Increased sales by 60% in 2004 through aggressive sales program overhaul, market campaigns and new product launches
- Remained solutions-oriented in face of complex problems to assist management and overall business direction
- Streamlined processing procedures for various financial and employee documents to improve traceability
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Maintained clean reception area to promote positive, professional environment for all stakeholders, including senior executives and clients
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Team Member
E-Serve
01.2004 - 08.2004
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets
- Promoted products or services to each customer to consistently achieve sales targets
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Encouraged employee development and promoted management staff from within
- Checked accounts for fraud and provided law enforcement with relevant details
- Represented bank at community events to establish strong ties and promote business
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services
- Evaluated client financial positions and identified most appropriate banking products
- Prospected for new business through networking, community outreach and customer referral generation
- Consulted on business packages and made personalized recommendations
- Provided advice on different bank products and financial options
- Opened, closed and updated accounts for customers
- Produced and executed loan packages
- Set risk management policies to mitigate bank losses
- Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse
- Helped clients protect assets through variety of strategies.
Education
Masters - Information Technology
University of Madras
Chennai, India04.2004
Bachelors - Computer Application
University of Madras
Chennai, India04.2002
Skills
- MS Projects
- MS Visio
- MS office
- Business Process
- Agile methodology & Scrum
- Change Management
- Project Management
- Stakeholder Management
- Process Improvement
- Risk Management
- Lean / Six Sigma
- Disaster Recovery / Business Continuity
- Vendor management
- Software Development Life Cycle
- Cost Estimates & Budgets
- Data Privacy
- ITIL
- Budgeting and Resource Management
- Program Management
- Team Leadership
- Decision-Making
- Critical Thinking
- Coaching and Mentoring
- Complex Problem-Solving
- Client Relationship Building
- Relationship Building
Account management experience
Global operations
Certification
- Scrum Master Certification
- Scrum Essentials
- PMP Certification
- Databricks Generative AI Fundamentals
- Databricks Fundamentals Accreditation
- Organizational Leadership in the Era of AI
- Dale Carnegie- How to lead like a Pro
- Google-Introduction to Generative AI
- Agile EO Certification
- PMCD Certification from TCS (Equivalent to PMP)
- Hermann Brain Dominance Instrument (HBDI)
- TCS Business Relationship Management Program
- Operation Manager Certification Program
- IQMS Internal Auditor -TCS
- FEMA
- Six Sigma Green Belt
- Structured Problem Solving
- LEAN Certification
- Azure DevOps Fundamentals
Accomplishments
- Availity- Successful implemented Agile Scrum.
- Availity- Successful removed technical debt saving about 6 million.
- Availity- Successful completed a Data center migration of the platform.
- Awarded 4 Gold and one Sliver award for implementing process improvement and on time delivery- Nielsen
- Awarded 6 Monthly Client rewards and 2 quarterly awards and recognition from leadership team. - TCS
- Represent Nielsen account in the CMMI level 5 final audit. -TCS
- Led a Six Sigma project & a Lean project to increase the efficiency & the cycle time of report processing in BASES Charting. -TCS
- TCS certified internal quality auditor
- Part of the BT R&D team for any new product launch for testing and feedback- HCL
- Successfully managed and trained 300 plus associates in 6 months. -HCL
- Awarded the Top performer award for exceeding target from Jan 2005 to July 2005 - Selective Management Consultancy
- Awarded top performer and the best newcomer- E-Serve
Personal Information
Title: Vice President
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchTeam Building / Company RetreatsFlexible work hoursWork from home optionStock Options / Equity / Profit SharingPersonal development programsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- PMP
- Marquis Who'sWho - Honored Listee
Timeline
Vice President, Technical Client Delivery
DataLink Software
07.2022 - 12.2024
Director Data Platform Engineering
Availity
11.2020 - 06.2022
Platform Technology Leader Big Data / Connect Data Lake
Nielsen
01.2017 - 10.2020
PM/Senior Delivery Manager
Tata Consultancy Services
08.2014 - 01.2017
Technical Delivery Manager
Tata Consultancy Services
02.2008 - 08.2014
Tech Lead
Unisys Corp.
11.2007 - 02.2008
Senior Executive
Selective Management Consultancy
09.2004 - 07.2005
Team Member
E-Serve
01.2004 - 08.2004
Masters - Information Technology
University of Madras
Bachelors - Computer Application
University of Madras
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