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Open to workDesired start date:
Location Preference
RemoteHybridOpen to relocation: Yes
Open To Work
Ashwathy Pillai
San Antonio,TX
Work Preference
Summary
Salesforce administration and Jira management expert, adept at optimizing workflows and fostering stakeholder communication, ensuring project success through effective problem-solving and comprehensive technical knowledge.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Associate Manager - Information Technology
Piramal Realty
Mumbai, Maharashtra
07.2023 - 08.2025
- Facilitated stakeholder communication to align project goals, requirements, and deliverables across teams.
- Generated project performance reports in Jira, highlighting key performance indicators (KPIs) to support data-driven decision making.
- Designed and implemented Jira automations to improve operational efficiency and significantly reduce manual intervention.
- Administered project management tools to effectively track project progress, milestones, and deliverables.
- Collaborated with cross-functional teams to streamline workflows and develop tracking matrices to improve collaboration and transparency.
- Organized and led project review meetings with senior management and stakeholders to ensure alignment and clear communication.
- Coordinated project timelines across teams to ensure timely execution and successful delivery of initiatives.
- Managed the full lifecycle of mobile application development, including design, testing, and deployment to both Apple App Store and Google Play Store.
- Led the development and deployment of a WhatsApp chatbots, delivering significant enhancements from concept through production.
- Implemented technology upgrades for both the mobile application and WhatsApp chatbots to improve system capabilities and performance.
- Managed the integration of Slack with Salesforce and SAP to streamline approval workflows and improve operational efficiency.
- Collaborated with banking partners to enable personalized virtual account creation for customers.
- Managed the deployment of new business processes in Salesforce while optimizing and enhancing existing workflows.
- Administered Salesforce by managing permission sets, validation rules, and role hierarchies, including creating new roles to support evolving business requirements.
- Partnered with Ozonetel to design and deploy a voicebot solution to improve automated customer interactions.
- Managed developer accounts for both the Apple App Store and Google Play Store, ensuring compliance and smooth application releases.
- Led the migration of customer communication processes to Salesforce Marketing Cloud, including personalized email and WhatsApp campaigns.
Education
Bachelor of Technology - Computer Science
KJ Somaiya Institute of Technology
Mumbai05-2023
Skills
- Salesforce administration
- JIRA administration
- Project management and coordination
- SQL
- Data analysis
- Performance reporting
- Workflow optimization
- Microsoft Office
- Stakeholder communication
- Problem solving
Languages
English
Professional
Hindi
Professional
Malayalam
Professional
Marathi
Limited
Certification
Professional Certificate Course in Data Analytics and Generative AI- IIT Kanpur
Timeline
Associate Manager - Information Technology
Piramal Realty
07.2023 - 08.2025
Bachelor of Technology - Computer Science
KJ Somaiya Institute of Technology