Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Certification
Websites
Timeline
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Ashwathy Pillai
Open To Work

Ashwathy Pillai

San Antonio,TX

Work Preference

Job Search Status

Open to work
Desired start date:

Location Preference

RemoteHybrid
Open to relocation: Yes

Salary Range

₹1000000/yr - ₹1200000/yr

Summary

Salesforce administration and Jira management expert, adept at optimizing workflows and fostering stakeholder communication, ensuring project success through effective problem-solving and comprehensive technical knowledge.

Overview

2
2
years of professional experience
2
2
Certifications

Work History

Associate Manager - Information Technology

Piramal Realty
Mumbai, Maharashtra
07.2023 - 08.2025
  • Facilitated stakeholder communication to align project goals, requirements, and deliverables across teams.
  • Generated project performance reports in Jira, highlighting key performance indicators (KPIs) to support data-driven decision making.
  • Designed and implemented Jira automations to improve operational efficiency and significantly reduce manual intervention.
  • Administered project management tools to effectively track project progress, milestones, and deliverables.
  • Collaborated with cross-functional teams to streamline workflows and develop tracking matrices to improve collaboration and transparency.
  • Organized and led project review meetings with senior management and stakeholders to ensure alignment and clear communication.
  • Coordinated project timelines across teams to ensure timely execution and successful delivery of initiatives.
  • Managed the full lifecycle of mobile application development, including design, testing, and deployment to both Apple App Store and Google Play Store.
  • Led the development and deployment of a WhatsApp chatbots, delivering significant enhancements from concept through production.
  • Implemented technology upgrades for both the mobile application and WhatsApp chatbots to improve system capabilities and performance.
  • Managed the integration of Slack with Salesforce and SAP to streamline approval workflows and improve operational efficiency.
  • Collaborated with banking partners to enable personalized virtual account creation for customers.
  • Managed the deployment of new business processes in Salesforce while optimizing and enhancing existing workflows.
  • Administered Salesforce by managing permission sets, validation rules, and role hierarchies, including creating new roles to support evolving business requirements.
  • Partnered with Ozonetel to design and deploy a voicebot solution to improve automated customer interactions.
  • Managed developer accounts for both the Apple App Store and Google Play Store, ensuring compliance and smooth application releases.
  • Led the migration of customer communication processes to Salesforce Marketing Cloud, including personalized email and WhatsApp campaigns.

Education

Bachelor of Technology - Computer Science

KJ Somaiya Institute of Technology
Mumbai
05-2023

Skills

  • Salesforce administration
  • JIRA administration
  • Project management and coordination
  • SQL
  • Data analysis
  • Performance reporting
  • Workflow optimization
  • Microsoft Office
  • Stakeholder communication
  • Problem solving

Languages

English
Professional
Hindi
Professional
Malayalam
Professional
Marathi
Limited

Certification

Professional Certificate Course in Data Analytics and Generative AI- IIT Kanpur

Timeline

Associate Manager - Information Technology

Piramal Realty
07.2023 - 08.2025

Bachelor of Technology - Computer Science

KJ Somaiya Institute of Technology
Ashwathy Pillai