Ashwin Joshi
Pittsburgh,U.S.A
Summary
A well experienced Information Technology professional with over 23 years of work experience ranging from Software Development, Project Management, Client Engagement, IT Staffing Operations to Software Product Management. Excellent communication skills with experience providing exceptional client engagement services. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and responsibility. Seeking roles in Product Management while offering an array of skills that allow for efficient execution of the company’s roadmap while balancing client needs/wants along with delivery capabilities and delivering maximum value.
Overview
29
29
years of professional experience
Work History
Sr. Technical Product Manager
Bullhorn Inc.
07.2023 - 10.2023
- Bullhorn Inc. leads in Staffing Industry solution offerings
- Worked on multiple staffing products and features - Applicant Tracking System, Sourcing Accelerators, Employee OnBoarding, Credentialing, Time & Labor
- Involved in analysis of market needs and competitor offering analysis
- Involved in product roadmap definition and reviews
- Managed product roadmap execution
- Collaborated with cross-functional teams including Sales, Marketing, Product, Engineering & Support as needed in order to provide a holistic experience to clients
- Coordinate Go-To-Market (GTM) collaborations to smoothly take product or feature to GA (General Availability)
- Coordinate periodic reviews of Products with executives (PLR - Product Line Reviews)
- Conducted product demos for clients and internal departments to generate awareness and excitement.
- Responsible for product and feature documentation for internal as well as external (client) audience.
- Setup initial beta client support mechanisms to help carry clients from beta stage to production
- Managed metrics related to client satisfaction and product adoption - Net Promoter Score (NPS) and worked to ensure zero detractors
- Managed 3 Scrum teams as Product Owner and executed maximum-value iterative sprints to benefit clients
Technical Product Manager
Talent Rover LLC
02.2017 - 07.2018
- TalentRover - Salesforce based IT Staffing Product.
- Worked with European and USA based clients.
- Executed strategic product development roadmap for one of the biggest firms in Staffing industry - Adecco.
- Conducted client requirement gathering and analysis meetings with Adecco with their executives and SMEs in France (Lyon) including POCs and Product Demos.
- Worked with global development and product teams (USA, India, Europe, Hong Kong).
- Worked across time zones as needed to realize product delivery goals.
- Successfully released product features as planned and enabled one of the biggest go-lives in Talent Rover with Adecco.
- Worked with cross-functional teams including Sales, Marketing, Product, Engineering & Support as needed including conducting GTM (Go-To-Market) planning and execution.
- Reviewed performance versus plan with executives (PLR - Product Line Reviews).
- Worked with multiple Scrum teams developing multiple features like Resume Parsing, Resume Searching & Matching and other workflows in staffing.
- Managed Product Documentation and Release Notes.
- Leveraged Agile and Scrum methodologies and ceremonies for maximizing value-add.
- Leveraged best practices by SalesForce and added needed customizations while keeping the focus on a future-proof maintenance & upgrade friendly product design.
Manager – Solution Sales Enablement
Mastech Inc.
02.2016 - 02.2017
- Instrumental in re-positioning Mastech Staffing as Mastech Digital that offered IT Solutions on top of existing IT Staffing business
- Worked with Marketing and Sales while building Solution Practices on various technology stacks. Leveraged workforce skills and built new implementation partner relationships to expedite service readiness and scale
- Increased client revenue up to 6% by upselling higher-value solution offerings over staffing revenue
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Met with clients, delivering presentations, and educating on product and service features and offerings
Technical Engagement Manager
Mastech Inc.
02.2013 - 02.2016
- Worked in Business Development and Client Engagement
- Responsibilities included lead generation, client acquisition, revenue generation
- Worked with sales and implementation partners along with in-house practice management teams
- Grew strategic staffing personnel count (consultant on billing) to 48 resources
- Clients included Fannie Mae, Industrial Scientific, PNC Bank, CherryRoad Technologies and Matthews International
- Worked with integrators like CGI, Oracle and IBM as well as directly with end-clients in this model.
Partner
Tessellate LLC
10.2011 - 01.2013
- IT Staffing on T&M model and limited project deliverable execution on FP model
- Developed and implemented strategies to enhance partner relations
- Conceptualize and package capabilities and different offerings in IT Services (projects and staff augmentation)
- Focus on efficiencies and effectiveness of available / bench resources and maximize resource utilization
- Resource identification, recruitment training in US, Europe (Bulgaria) and India.
- Lead generation for sales follow ups
- Added 4 new clients including CGI, PNC Bank, Thermo-Fischer Scientific, Highmark leading to 18 billable consultants
- Negotiated contracts with partners to give equitable terms to all parties
Engagement Manager
Bullhorn Inc
03.2012 - 06.2012
- Engaged with key clients at Bullhorn to increase Bullhorn Product's Adoption & Utilization across the workforce
- Started a new practice at Bullhorn aimed at increasing product utilization.
- Consulted with teams on established best practices and process improvements.
- Focused on clients with heavy customizations and complex application interfaces.
- Setup workshops with key client workflow personnel - sales, recruiters and middle-office personnel for understanding their challenges and pain points
- Resolved client challenges by training on industry best-practices and emphasizing overlooked product features and workflows
- Helped in ensuring 100% contract renewal rates
- Instrumental in lowering client customization requests by 40% thereby lowering product complexity and enhancing support efficacy
- Formulated different offering packages under this Adoption practice for clients.
- Created practice documentation and sales collateral after consulting with Engineering, Product Management, Infrastructure, Professional Services, Sales & Marketing.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Director – Operations
Mastech Inc.
09.2003 - 09.2011
- Worked in various roles from Resource Manager, Recruiting Manager, Special Delivery Unit Head to Operations Director.
- Handled Pre-Sales and RFI/RFP support in federal space for Special Delivery Unit.
- Improved candidate selection and fit-to-job by utilizing technical skills and interviewing candidates before client interviews.
- Improved Recruiting Tools and Processes and leveraged high-impact low-cost delivery models.
- Increased staffing revenue with key clients including Kaiser Permanente, TEK Systems and IBM by over 23%.
- Managed selection and utilization of existing and new software tools for recruitment (job boards, social media).
- Managed Internal IT Systems and enterprise integrations - PeopleSoft, Bullhorn, Oracle Financials.
Project Manager / Sr. Consultant
IGate Global Solutions (now Capgemini India)
09.2000 - 09.2003
- Worked as developer and technical lead 3 projects on the e-commerce platform (.NET and Java) for clients in Australia, Singapore and Europe.
- Used .NET and Java technologies to develop best of breed e-commerce solutions for clients.
- Monitored project progress, identified risks and took corrective action as needed.
- Proven ability to learn quickly and adapt to new situations.
- Worked with various practice heads to optimize the company's development methodology.
- Moved on to pre-sales role with European clients and helped get one of the biggest ($5 Million) project with Kaercher in Germany.
- Setup pre-sales best practices and library to allow for the company to respond efficiently to any RFI or RFP request.
Area Sales Manager
Wipro Limited – Lighting Division
04.1998 - 09.1999
- Managed Pune and Mumbai markets (biggest markets for the lighting product division of Wipro) as Area Sales Manager.
- Set up, optimized and managed FMCG (Fast Moving Consumer Goods) sales and distribution (S&D) network.
- Instrumental in highlighting product differentials in sales channel and improving top-of-mind recall with creative marketing campaigns.
- Increased market penetration in various regions by up to 30%.
- Assisted in rebranding exercise at Wipro with market outreach and conveying the brand's values and ensuring product placement and campaigns reinforced rebranding objectives.
- Helped team stay productive and focused on higher-value tasks to improve sales efficiency
- Exceeded targets by building, directing, and motivating high-performing sales team
Design Engineer
LM Pressing Works
04.1995 - 03.1996
- LM Pressing Works - Industrial Metal Pressing manufactures and sells specialized industrial components to auto manufacturers
- Worked as Design Engineer for Special-Purpose-Machines and Tools and drafted documentation detailing design requirements and technical specifications
Education
Certification Course - Salesforce Development
Salesforce
USA2016
Certification Course - CPC - Certified Personnel Consultant
NAPS
USA02.2012
Post Graduate Diploma - Software Engineering
Mahindra Institute
India04.2000
MBA - Marketing & Human Resources
Symbiosis Center For Management & HR Development
India04.1998
Bachelor of Engineering - Mechanical Engineering
JNEC Engineering College
India04.1995
Skills
- Software Product Management
- Agile Methodology
- Client Engagement Management
- Business Development
- Account Management
- Project Management
- IT Staffing Operations
- Enterprise Resource Planning (SAP SD)
- Software Development & Architecture (NET, Java, SalesForce)
- Quality Frameworks (CMM)
Employment Authorization
U.S. Citizen
Timeline
Sr. Technical Product Manager
Bullhorn Inc.
07.2023 - 10.2023
Technical Product Manager
Talent Rover LLC
02.2017 - 07.2018
Manager – Solution Sales Enablement
Mastech Inc.
02.2016 - 02.2017
Technical Engagement Manager
Mastech Inc.
02.2013 - 02.2016
Engagement Manager
Bullhorn Inc
03.2012 - 06.2012
Partner
Tessellate LLC
10.2011 - 01.2013
Director – Operations
Mastech Inc.
09.2003 - 09.2011
Project Manager / Sr. Consultant
IGate Global Solutions (now Capgemini India)
09.2000 - 09.2003
Area Sales Manager
Wipro Limited – Lighting Division
04.1998 - 09.1999
Design Engineer
LM Pressing Works
04.1995 - 03.1996
Certification Course - Salesforce Development
Salesforce
Certification Course - CPC - Certified Personnel Consultant
NAPS
Post Graduate Diploma - Software Engineering
Mahindra Institute
MBA - Marketing & Human Resources
Symbiosis Center For Management & HR Development
Bachelor of Engineering - Mechanical Engineering
JNEC Engineering College
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