Ashwini Gajendra

CAREER OBJECTIVE:-
To be associated with a reputed organization which can provide me with a dynamic
work sphere to bring out my inherent talents, use and develop my aptitude to further
the organizational objective and also enhance my skills in the process.
Abilities
• Self starter with a can do attitude
• Excellent written and verbal communication skills, with an eye for detail
• Extremely productive in a high volume, high stress, environment
• Oversee client relations, request processing and routine upkeep of the business
• Coordinate efforts between client / customer needs and group personnel.
• Team handling, Process migration, Insurance, Life insurance, Team management,
Work allocation, Query handling.
Roles and Responsibilities
• Creation and updating of daily reports and hand offs dashboard utilization
• Problem solving and providing detailed information on work procedure
• Expert knowledge on the general/technical aspects of the job – LIFE Insurance
• Ability to work independently and handle most unique situation
• Training new recruits and existing team members as and when required and
provided support to the team, ensuring all the requests and service objectives were
met
• In-tray Management: Zero In-tray at end of day and checking the same for all the
team members
• SPOC for maintaining ISO and BCP documents of the team
• Initiated cross training plan for the team and our department to manage volumes
during spike
• Attending calls with management to discuss any ambiguity in the process to
standardize the process across the teams.
• Queue management, Query handling, Process management, Training the new
joiners, On boarding, Claims management, Quality audits.
• Handling a team of 20 people, People management skills.
Migrations Handled.
• Have a total of 5 years of experience with group pension and annuities. Have
traveled USA New York Syracuse in the year 2012 for the BPSG migration (Benefit
Payment Service group)
• Part of Pilot batch which was the entry of Annuities and Group pension for the
company. Deals with Annuities (A financial product by which an insurer, in return
receiving a premium promises to make periodic payments to a named person or
entity).
• Day to day affairs deal with in and out of serving the annuities with functions like
full surrender, Part surrenders, Beneficiary changes, Address changes, Bank
changes and other services.
• Setting up of new contracts and making a regular payments like GMIB's and LCA's
is a part of the process.
• Attending regular weekly calls and giving an updates, receiving the feedback and
providing the new process improvement ideas for the betterment of process involves
in work I do.
• Having a good knowledge on Annuities, Risk, Speculative risk, Pure risk, Insurable
risk and chances, Underwriters, Underwriting, Risk class, Insurable interest,
Financial service industries, Mutual fund companies, Stock insurers, Corporations
Various Variable products like UL, VUL, VL and term life insurance.
• I have completed insurance E learning module known as LOMA which is US
certification for insurance knowledge.
PROFESSIONAL EXPERIENCE
AXA Business services PVT LTD –
1. Customer Service Representative- September 2010-September 2011
2. Associate-September 2011-September 2012
3. Analyst-September 2012-September 2013
4. Specialist-September 2013- October 2014
5. Process Leader-October 2014- Till October 2015.