Summary
Overview
Work History
Education
Skills
Accomplishments
Technicalexposure
Timeline
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Ashwini Jayaraman

San Antonio,TX

Summary

A proactive and result-oriented professional with over 15 years of progressive experience in the insurance and banking domains. Consistently achieves business goals within specified budgets and timelines. Demonstrates strong leadership and analytical skills, enabling effective decision-making and problem-solving. Excels in managing customer expectations through strong communication, negotiation, problem-solving, and conflict management skills, resulting in high levels of customer satisfaction.

Overview

22
22
years of professional experience

Work History

Senior Business Manager

HCL–USAA
09.2023 - Current
  • Work with business stakeholders to understand and validate business vision and customer needs
  • Partner with stakeholders, business and IT teams, to facilitate, define and document business processes
  • Manage, prioritize and assess the impact of all work items and help decision-making to create, fix or defer requirements and help with solution
  • Review, accept, prioritize or defer feedback and new requirements, ensure specified acceptance criteria
  • Utilize proficient understanding of Business needs, to prioritize and deliver, manage deliverables
  • Work with Business and IT teams to identify and mitigate risks
  • Prioritize the execution team’s work so it aligns with the business strategy
  • Ensure risks associated with business activities are effectively identified, monitored, and controlled in accordance with procedures
  • Lead teams, product development, ensure project deliverables as per the action plans, business rule implementation, and delivery

Senior Software Development / Release Manager

Wells Fargo
05.2022 - 09.2023
  • Support Digital Native app release for Banking features developed
  • Review Release notes, assist and track release content, check completion status for ongoing changes
  • Status reporting to management and customer
  • Client and Business interaction to gather the requirements
  • Update and maintain iOS and Android Release information
  • Coordinate install dependencies and notify management
  • Create release builds and monitor hotfix releases
  • Assist with managing GIT merge up activities
  • Validate builds, ensure standardization for the pull requests with close/merge PRs, monitor closed PRs related to the requests being submitted as part of requirements
  • Support native app tools and related queries from Teams
  • Track and assist with inputs for server-side issues by logging JIRA SDESK tickets for the corresponding platform team
  • Monitor and Run builds on Jenkins
  • Ensure iOS builds available for Business and Development Teams from Apperian to support native app releases
  • Assist with submitting necessary documentation for security review
  • Ensuring that the software development life cycle is followed as defined in the quality processes
  • Communicate with staff or clients to understand specific system requirements
  • Identify release content and track dependencies and changes that may have date constraints and business operations impact
  • Work with delivery teams to understand the timing of feature delivery and ensure adequate planning is performed in support of feature release to customers
  • Communicate release related impacts that could impact planned deployments to Leadership and stakeholders and delivery teams.

Project Delivery Manager

HCL-USAA
09.2021 - 05.2022
  • Managed Project Delivery for multiple Line of Business Areas - P&C, Auto, Claims, Property, Bank, Life and Enterprise within Member Digital Communication Team supporting Template creation for Enterprise correspondence Tool, Remediation Template Effort, Adhoc Process for Member communications and Implementation of Legacy tools migration project effort of USAA.

Associate Project Delivery Manager

USAA
09.2013 - 08.2021
  • Manage deliverables and have been a liaison with Business and Member Digital communication (MDComms) Team for Member communication using inhouse Enterprise correspondence tool
  • Track deliverables for Business requirements on request for Templates and support USAA’s mission through technology that enables timely, performant, and complaint member communication through multiple channels to include Print, SMS, Email, Push and usaa.com
  • Have contributed largely for the Bank Line of Business Remediation, Adhoc effort.

Onsite Project Coordinator

USAA
10.2009 - 12.2010
  • Worked for IOP effort
  • Intelligent Online procedures (IOP) provide member service representative with access to business rules and procedures information
  • Messaging operations is responsible for the creation and management of enterprise operational messages including Enterprise procedures, Policy Documents, Member and Third-party correspondence
  • The above-mentioned procedures are used via usaa.com and internal connect portal
  • They are accessible by the MSR’s for different LOB’s.

Onsite Project Coordinator

Hallmark Service Corporation (BCBS)
12.2008 - 12.2009
  • Study of entire Health care payer domain-based application for BCBS and coordinate Project Enhancement activities and deliverables from the Knowledge transition phase
  • Studying the entire application management process, procedures, identifying areas for improvements and Implement
  • Training and mentoring of the team members at offshore from Onsite, team size of 18 members
  • Conduct daily sessions on knowledge gathered from Customer team
  • Coordinating with the Clients for Tracking and Mitigating the Risks
  • Ensure Timely Delivery & Management reporting to Clients
  • Appraising the performance of the subordinates and nominate team members for rewards and recognition program
  • Ensuring proper utilization of human resources
  • Interacting with offshore and Onsite Management
  • Participate and provide solution during the design phase for enhancements and new design decisions
  • Assigning the work from functional & technical perspectives
  • Defining responsibilities and reviewing deliverables
  • Managing, coordinating, planning, and executing project
  • Establishing & monitoring the processes for Issue Management, Change Management and Quality Management
  • Coordinate with internal Project Quality Assessments
  • Reviewing the status of the project and taking corrective measures as required
  • Estimating efforts
  • Providing strategic and tactical direction to the team.

Onsite Project Lead

Deutsche Bank
02.2005 - 12.2008
  • Worked as Project Coordinator/Test Manager with team size of 15 members
  • Used strong analytical reasoning to understand end user's/customer requirements and transformed them to aid successful deliverables
  • Process improvements in Testing by incorporating customer workflow tool – Test Director, for collateral system
  • Coordinator for Testing Team and the Project team
  • Review of business requirements and technical specifications of collateral system application
  • Effort Estimation for Change the Bank or Run the Bank request
  • Involved in Production support and Bug fixes
  • Evaluate the requests for new and modified programs
  • Knowledge transition to the team members at offshore and provide necessary clarifications
  • Onsite coordination and conduct weekly customer meeting between onshore and offshore
  • Prepare weekly reports and showcase metrics for Project status discussions
  • Gained good customer rapport
  • Reviewed project risks and mitigation plans and implemented change control & management processes
  • Participated on the executive reporting meetings with senior management to communicate the scope and schedule
  • Prepare the Remedy ticket trend report for Defect analysis and prevention.

Team Lead

Student Loan Corporation (Citibank)
10.2003 - 12.2004
  • Involved in Analysis of existing billing statement system and its current process
  • Restructure of the statement processing system was done due to address all system trouble reports
  • Responsible for the change implementation and roll out
  • Prepared test strategy and manage deliverables to the onshore team
  • Coordinate and follow-up between the dev
  • Team and test team
  • Managing project deliverables, managing service escalations, complaints and client interactions
  • Create dashboard for deliverables and testing activities and publish it to all the project stakeholders
  • Co-ordination of UAT hand-over
  • Management Reporting & ensure timely delivery.

Developer Lead / Project Quality Analyst

European Transaction Bank
03.2003 - 09.2003
  • Code Conversion, to have the new programs to comply for the new database changes
  • Implementation and Testing of the deliverables
  • Performing Peer Review and preparation of artifacts like Review Checklist, Acceptance Note and Known Defects Sheet to comply with the quality standards
  • Follow the Quality Process as defined by OMS throughout the Project
  • Verify with all the Quality Process Related documents during final inspection
  • Facilitate Quality audits representing the project
  • Report project status and conduct Senior Management review meetings.

Developer

Halifax Bank of Scotland
10.2002 - 02.2003
  • Involved in the analysis of the Technical Design Specification
  • Coding and Testing components identified for change
  • Create Unit Test Cases and Unit Test Result Documents
  • Review deliverable artifacts and Final Inspection of Report
  • Coordinate with Test and Development team
  • Update status to the stake holders.

Developer

Standard Chartered Bank
07.2002 - 09.2002
  • Involved in the Entire Migration Process
  • Transfer of Data from Raw files supplied onto the MS Access Database
  • Filtering of Corrupt Data after loading data into MS Access using SQL Queries
  • Loading of the Filtered Data into SCP DB2 Database System using VB Program
  • Loading Corresponding image files into the IBM Content Manager using Java Program
  • Generating the Exception Reports which helps in knowing the Data’s which are not loaded.

Education

Master’s in Computer Applications -

Bharathidasan University

Skills

  • Agile Scrum
  • Kanban
  • Project Delivery
  • Release Management
  • Quality Assurance
  • Content Writing Review
  • Editing
  • Proofreading
  • Communication Management
  • Reports
  • Information Gathering and Analysis
  • Vendor/Client Management
  • Customer Relationship Management (CRM)
  • Organizational Skills
  • Team Leadership
  • Performance Enhancement and Business Analysis/Administration

Accomplishments

    USAA: Outstanding League Award winner for the year 2011-2012, for assuring project deliverables with quality and building customer rapport.

    Deutsche Bank: Award winner for timely deliverables and gaining customer confidence in Project execution year 2005-2008.

    Project assignments in my career tenure were to address Business needs for Clients USAA-TX USA, Wells Fargo-CA TX, BCBS-IL USA, Deutsche Bank-FRA Germany, Citibank SLC USA India, SCB-Chennai, India.

Technicalexposure

COBOL, JCL, SPUFI, QMF, SCLM, DB2, File Aid, Insync, ESP Scheduler, MAPRII, CODE 1, WINCVS, VSS, Remedy, Share Point, EMC Documentum Web Publisher, SDR, Adobe Dreamweaver, MS Office/Visio, Xpression Xdesign, JIRA, Salesforce, Splunk, Rally, Service Now, GIT, SourceTree, Atom, Glassbox, Apperian, Browser stack, Splunk, Jenkins, Xcode, Expeditor, Test Director, INTERTEST, UI Testing

Timeline

Senior Business Manager

HCL–USAA
09.2023 - Current

Senior Software Development / Release Manager

Wells Fargo
05.2022 - 09.2023

Project Delivery Manager

HCL-USAA
09.2021 - 05.2022

Associate Project Delivery Manager

USAA
09.2013 - 08.2021

Onsite Project Coordinator

USAA
10.2009 - 12.2010

Onsite Project Coordinator

Hallmark Service Corporation (BCBS)
12.2008 - 12.2009

Onsite Project Lead

Deutsche Bank
02.2005 - 12.2008

Team Lead

Student Loan Corporation (Citibank)
10.2003 - 12.2004

Developer Lead / Project Quality Analyst

European Transaction Bank
03.2003 - 09.2003

Developer

Halifax Bank of Scotland
10.2002 - 02.2003

Developer

Standard Chartered Bank
07.2002 - 09.2002

Master’s in Computer Applications -

Bharathidasan University

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Ashwini Jayaraman