Hi, I’m
Ashya Evans
Fort Mill,SC
Summary
Successful CSR Representative with 5+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
5
years of professional experience
1
Certification
Work History
TerraBella Rock Hill, SC
CNA/Elderly Caregiver
2024.04 - Current (1 year)
Job overview
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Big LotsRock Hill, SC
Cashier
11.2023 - Current
Job overview
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Circle KRock Hill
Cashier/Customer Service
03.2023 - 09.2023
Job overview
- Stocked, tagged and displayed merchandise as required.
- Performed cash, card and check transactions to complete customer purchases.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped customers complete purchases, locate items, and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked flexible schedule and extra shifts to meet business needs.
Carolina Community ActionsRock Hill, SC
Office Assistant
05.2019 - 08.2019
Job overview
- Scheduled appointments
- Filed documents
- Answered calls
- Interacted with customers by phone, email, or in-person to provide information.
Alorica Remote, San Antonio Tx
CSR Agent
11.2021 - 03.2022
Job overview
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
- Answered constant flow of customer calls with minimal wait times.
- Educated customers about billing, payment processing and support policies and procedures.
Temp Agency 4041 Pleasant Rd, Fort Mill, SC 29708
Warehouse Worker
01.2021 - 06.2021
Job overview
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Counted and recorded finished and rejected packaged items.
- Reduced downtime through performing routine maintenance checks and addressing issues in a timely manner.
- Maintained a clean and safe work environment, adhering to strict safety protocols during operation of machinery.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
Taco Bell
Shift Manager
06.2019 - 04.2021
Job overview
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained crew members on different duties to increase coverage.
- Checked and monitored inventory levels to reorder items.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
Education
NANA
NANA in Nursing Assistant
11.2023
Fort mill high school
High school diploma or GED
12.2021
Skills
- Medical Equipment Operation
- PCA Experience
- Management Experience
- Warehouse/ Equipment Experience
- Retail Experience
- Computer Skills
Certification
- ServSafe
- Food Handler Certification
- CNA
Timeline
CNA/Elderly Caregiver
TerraBella
2024.04 - Current (1 year)
Cashier
Big Lots
11.2023 - Current
Cashier/Customer Service
Circle K
03.2023 - 09.2023
CSR Agent
Alorica
11.2021 - 03.2022
Warehouse Worker
Temp Agency
01.2021 - 06.2021
Shift Manager
Taco Bell
06.2019 - 04.2021
Office Assistant
Carolina Community Actions
05.2019 - 08.2019
NANA
NANA in Nursing Assistant
Fort mill high school
High school diploma or GED
Similar Profiles
Shaquine WilliamsShaquine Williams
Certified Medication Technician at TerrabellaCertified Medication Technician at Terrabella
Chasity BrittChasity Britt
Personal Care Assistant at TerraBellaPersonal Care Assistant at TerraBella
Sarah CurvinSarah Curvin
CNA at TerraBella Lake NormanCNA at TerraBella Lake Norman