Ashya McKay

Work History

Dollar General Distribution Center

11.2022 - 01.2024

Used a rf scanner to pick and pack materials in a timely manner
Worked safely around moving machinery.
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Checked packages and merchandise for damage and notified vendors.
Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Cleaned and maintained warehouse in compliance with OSHA safety standards.
Performed inventory control, such as counting, and stocking merchandise.
Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Conducted regular inspections and audits to check quality and verify inventory levels.

Chrysler

05.2020 - 11.2022

Assisted in painting the vehicles in the automotive industry
Lined the vehicles with tape to prepare them for painting on an assembly line
Made sure that the leather and seats on the vehicle was intact and no holes were in them
Made sure the exterior and interior was perfect.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Evaluated components and final products against quality standards and manufacturing specifications.
Completed precise measurements using special tools.
Performed visual inspections and non-destructive tests where appropriate.
Developed and implemented inspection processes to define criteria and quality control measures.
Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
Updated quality control records and reports.
Recorded inspection and test results on data sheets.

AAA

09.2016 - 05.2020

Provide customer relations support via inbound and outbound calls
First line resolution while expressing empathy for customers in the following areas: credit and collection - payment arrangements, hold (delay next credit action), payment options, sealed for non-payment, assistance referrals (refer to Agency for assistance), general billing inquiries (balance, payment postings)
Responded to customer requests for products, services, and company information.
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Followed up with customers about resolved issues to maintain high standards of customer service.
Investigated and resolved customer inquiries and complaints quickly.

American Eagle Outfitters

09.2013 - 09.2016

Packed clothes in a distribution center in a timely matter
Ensuring that merchandise was not damaged or distressed.
Complied with safety, health, and environmental regulations as prescribed by law.
Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
Completed daily orders with expert picking and packing of shipments.
Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
Trained new employees on proper packing and labeling techniques and to apply best practices.
Prepared shipping documents to track incoming and outgoing shipments and maintain proof of transaction.
Utilized totes, jacks and forklifts to safely load and unload materials and heavy items to and from trucks.
Monitored outgoing packages for proper labels and accurate address information.
Inspected items for defects and damage.