Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Ashya Walker

Hot Springs,AR

Summary

Dynamic professional with extensive experience in guest services and customer support at America's Car-Mart. Proven track record in managing customer accounts and enhancing satisfaction through effective communication and administrative skills. Expertise in early childhood education with strong curriculum design and child development knowledge. Recognized for delivering exceptional service and achieving high customer retention rates.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

America's Car-Mart
Hot Springs, AR
12.2023 - Current
  • Front desk receptionist of car dealership workplace.
  • I will greet the customers, take payments (cashier).
  • I also use some of the account manager representative skills as well up front being the receptionist.
  • I handle active and inactive customer files.
  • I make files that are currently not active inactive and scan them all in our scanner.
  • I also scan other things as well.
  • I handle uploading all things that get scanned into our scanner into the customer files that are active and as well closed.
  • I also do file of any paperwork in customer files.
  • I also can-do inventory car files.
  • I make stickers for the cars as well.
  • I also deal with dispatch booking cars with transporters and checking in new buys when they come to us as well.
  • I also deal with assigned GPs to vehicles.
  • I also deal with things out as well.
  • It is a lot of clerical busy work with being a receptionist at a car dealership.
  • I also deal with using a lot of systems and navigating through them to complete the task I have at hand daily.

Account Management Representative

America's Car-Mart
Hot Springs, AR
12.2023 - Current
  • As an account manager representative taking payments for customers, making payment arrangements, and helping the customer stay current on their car account.
  • Using multiple systems to look up customer accounts.
  • Making sure making the right decisions for the customer accounts.
  • Dealing with customer files on computer and as well physical files.
  • Making repo packs, making reports on a customer account, and managing over 20 plus customer accounts in the Que of last name customers that you are assigned to.
  • I did this for 6 months and end up becoming the front desk receptions at the same workplace.

Teacher

Hot Springs Child Care
Hot Springs, AR
11.2021 - 12.2023
  • A teacher in the Early head part of the center with the age group 1-2-year-olds 8 kids in the classroom.
  • I work alongside a co teacher who is as well in the classroom with me.
  • I am as well CPR certified.
  • We renew after every two years.
  • I have my CDA in infant /toddler that is good for three years.
  • I greet teachers at drop -off and pick-up.
  • Parent/teacher conferences are done twice throughout the school year as well as home visits.
  • We also follow lesson plan activities, ITERS and DHS guidelines for the classroom.
  • We also do individual goal sheets, mealtimes, outside play, In-Kind hours parent interaction in the classroom and etc.
  • Each year as being teacher have to have 30 hours of training., so throughout the year will complete training hours such as: zooms, seminars, online, or paper trainings to accomplish getting you hours at the end of the year.
  • As an early head start teacher each day, I care for children everyday alongside with my co teacher and other teachers teaching them, inspiring, caring and giving the parents the comfort that their children are in good care at the center.

Teacher

Little Bitty City
Hot Springs, AR
06.2020 - 11.2021
  • I'm a nursey teacher with a total of 10 kids total having another teacher alongside with me.
  • I work with the mobile infant age group They're on the stage where their becoming more mobile, transitioning to table foods and so much more.
  • My co teacher and I work with them to become more stable within walking, pulling up and learning to get around become more mobile.
  • Helping them with transition to table food with grasping foods, chewing, and holding their own sippy cups.
  • W stay in touch with the parents keepingthem updated on their babies during the day.
  • We do parent teacher conferences throughout the year going over their child evaluation and make sure their where they need to be for their age.
  • Most of all caring for the children and making sure they are safe and taking amazing care and preparing them for the next stages of their life.

Infant/Toddler Teacher

CADC Head Start
Malvern, AR
08.2019 - 05.2020
  • I'm an Infant & Toddler Assistant, which I help assist with the kids in and keeping them in my care.
  • I help with transitioning them to different centers, helping them in the area of social emotional, motor, speech, cognitive skills and more.
  • Assist with weekly/monthly lessons plan with the kids that has different activities and lesson for all areas stages they need to work on.
  • Help with conducting parent teacher conferences and having the parents engage in some monthly in classroom activities.
  • I also assist with using Microsoft Word, Excel, and PowerPoint to plan out activities, lesson plan and also to organize important papers in the child's folders.

CSR/Sales Representative

Sykes Enterprises, Incorporated
Malvern, AR
01.2014 - 08.2018
  • Customer Care Rep. working for AT&T call center.
  • Assist customers daily with taking their calls regarding their phone account, adding a line, wanting to buy a phone, billing, and etc.
  • Besides being customer service also, a call center sales representative selling U-Verse, we want to also help customer save on their tv/internet bill or get them set up.
  • Two years down the road AT&T bought out direct tv, and started selling direct tv and continued on selling U-verse internet.
  • My job as my position was make sure the customer was taking care off and provided the most amazing customer service and save them money on both sides.
  • I have been awarded one of the top customer service reps and also one of the top sales reps about four times while being there.
  • I was promoted to floor support for about a year, which in this position I help other reps with their calls if their having issues, deescalate calls, see what they can work/improve on, writing in their folders, and recapping sales and so forth.
  • Assisted customers with a warm and professional attitude
  • Answered general questions
  • Resolved customer information and complaints
  • Handled online orders and credit card transactions
  • All in all, I enjoyed working here and got a lot of experience dealing with all types of customers, sales and different types of system's as well.

Education

No Degree - Psychology

Colorado Christian University
Lakewood, CO
05.2026

High school diploma -

Lakeside High School
Hot Springs, AR
05.2012

Skills

  • Guest services and customer support
  • Computer proficiency
  • Communication skills
  • Child development
  • Curriculum design
  • Early childhood education
  • Administrative experience

Certification

Driver's License

Awards

Customer Service Rep of the Month, 03/01/15, Awarded for outstanding customer service at AT&T.

Timeline

Front Desk Receptionist

America's Car-Mart
12.2023 - Current

Account Management Representative

America's Car-Mart
12.2023 - Current

Teacher

Hot Springs Child Care
11.2021 - 12.2023

Teacher

Little Bitty City
06.2020 - 11.2021

Infant/Toddler Teacher

CADC Head Start
08.2019 - 05.2020

CSR/Sales Representative

Sykes Enterprises, Incorporated
01.2014 - 08.2018

No Degree - Psychology

Colorado Christian University

High school diploma -

Lakeside High School

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