ASHYIA ARRINGTON
Atlanta,GA
Summary
Self-motivated professional, with strong organizational, time management and work prioritizing skills. Diplomatic and tactful with professionals and non-professionals at all levels. A profound expertise in all areas of office administration and customer service. Superior Leadership. Accustomed to handling sensitive, confidential records. Detail oriented with good communication and organizational skills. Flexible, focused, and versatile – able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Easily cross-trained. Thrive in deadline-driven environments. Excellent team-building skills.
Overview
5
5
years of professional experience
Work History
Cox Business
06.2021 - 04.2022
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
Customer Service Manager
Walmart
Atlanta, GA
02.2020 - 05.2021
- Spearheaded customer service operations, identified customer’s needs, assisted with purchasing decisions, located and organized merchandise, resolved customer issues and concerns, and promoted products and services
- Effectively communicated threw email about all information to regarding special promotions and sale items
- Proficiently expedited front lines, directed flow of customers, and ensured that all transactions are processed accurately by auditing the Sales
- Help customer's threw online email via chat.
- Oversaw compliance and orderly maintenance of online ordes equipment and supplies.
Customer Service Representative
AT&T
Atlanta, GA
09.2018 - 12.2019
- Maintained up-to-date knowledge about ATT products and services
- Responded to customer queries about ATT services, equipment, promotions, roaming and billings
- Enhanced customer retention and satisfaction by providing outstanding and prompt customer services
- Took customer calls and complete service orders.
Healthcare Customer Care Assistant
Altegra-Medical Call
Atlanta, GA
01.2017 - 08.2018
- Demonstrated knowledge of growth and development principles when gathering data and communicating with patients
- Took patient's messages, arranged schedules, and provided directions/instructions to patients according to physician orders and established guidelines; problem-solves patient issues
- Contact doctors office's to retrieve medical records for patients.
Education
High School Diploma -
Henry W. Grady High School
Atlanta, GA12.2016
Skills
- SKILLS SUMMARY
- Customer Service
- Written & Verbal
- Communication Skills
- Microsoft Office Suite
- Project Management
- Confidential Records & Document
- Maintenance
- Inventory Management
- Professional Presentations
- Web Content Management
- Contract Management
Timeline
Cox Business
06.2021 - 04.2022
Customer Service Manager
Walmart
02.2020 - 05.2021
Customer Service Representative
AT&T
09.2018 - 12.2019
Healthcare Customer Care Assistant
Altegra-Medical Call
01.2017 - 08.2018
High School Diploma -
Henry W. Grady High School
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