Ashyia WilliaMS
LANCASTER,TX
Summary
I am a hard-working and driven individual who isn't afraid to face a challenge. Possesses excellent time management skills, top customer-relations abilities and strong communication methods. Continually seeking new ways to improve team experience, boost company morale and improve overall team focus.
Overview
13
13
years of professional experience
Work History
Operations Supervisor
DHL Supply Chain NIKE
Wilmer, Texas
10.2022 - 01.2024
- Directed and supervised team of 50+ employees in daily operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated with senior management to develop a continuous improvement methodology in key areas of service, profit, and growth.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Insurance Verification Specialist
Carter Eye Center
Dallas, TX
05.2017 - 11.2021
- Provided excellent customer service to resolve patient complaints in a timely manner.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Determined estimated self-pay portion by calculating charges, co-insurance, and deductibles for patients.
- Managed multiple tasks and priorities in a high-volume, fast-paced environment.
- Communicated with patients with compassion while keeping medical information private.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
HR Assistant
Genesis Express
04.2011 - 05.2013
- Conducted driver pre-employment screening and initiated criminal background checks.
- Processed applications for new and rehired drivers.
- Organized team building activities to foster collaboration among colleagues.
- Conducted periodic Human Resource workshops, new-hire orientations.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
Education
Certificate - Medical Office Assistance
PCI Health Training Center
Dallas, TX03-2017
Skills
- Customer Relations
- Performance monitoring
- Time Management
- Verbal & Written Communication
- Account Management
- Computer skills
- Task Delegation
- Decision-making skills
- Staff Supervision
- Strategic Planning
- Leadership Team Building
Timeline
Operations Supervisor
DHL Supply Chain NIKE
10.2022 - 01.2024
Insurance Verification Specialist
Carter Eye Center
05.2017 - 11.2021
HR Assistant
Genesis Express
04.2011 - 05.2013
Certificate - Medical Office Assistance
PCI Health Training Center
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