Ashyla Washington
Indianapolis,IN
Summary
Energetic and highly organized professional with over three years of experience in customer service, sales, and administrative roles. Proven track record of exceeding performance metrics and delivering exceptional client experiences. Adept at engaging with customers, educating them about products and services, and guiding them through the sales process. Passionate about sustainable energy and committed to Tesla’s mission of accelerating the world’s transition to sustainable energy. Strong communicator with excellent interpersonal skills, proficient in Microsoft Office Suite and CRM tools. Ready to contribute to Tesla’s goals by providing an educational, immersive, and exciting experience to customers.
Overview
4
4
years of professional experience
Work History
Customer Experience Specialist
United Healthcare
Remote, Indiana
02.2023 - 05.2024
- Created reports on customer experience trends and metrics using data analytics tools.
- Assisted in designing new strategies for improving the overall customer journey.
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
- Coordinated with other departments to ensure timely resolution of customer inquiries.
- Engaged with customers via phone, email, chat or social media platforms for responding to their inquiries.
Front Desk Receptionist
Lynn Auto
Indianapolis, IN
06.2022 - 01.2023
- Greeted and assisted walk-in customers, ensuring a positive and welcoming experience.
- Managed appointment scheduling for test drives and consultations, maintaining an organized calendar.
- Provided information about vehicle features and dealership services to prospective buyers.
- Assisted with customer paperwork and documentation, ensuring accuracy and completeness.
Quality Assurance Technician
Nicepakwipes
Indianapolis, IN
12.2021 - 07.2022
- Conducted quality control tests on products, ensuring adherence to standards and regulations.
- Documented and reported test results, contributing to continuous improvement initiatives.
- Collaborated with cross-functional teams to resolve quality issues and enhance product reliability.
Sales and Customer Service Associate
CraftMark Bakery
Indianapolis, IN
06.2021 - 12.2021
- Assisted customers in selecting products that met their needs, providing detailed information and recommendations.
- Maintained a robust sales pipeline by collecting and managing customer information.
- Conducted product demonstrations and educated customers on product benefits and features.
- Achieved sales targets and contributed to overall store performance.
Administrative Assistant
Chiropractic Health Alliance
Indianapolis, IN
04.2020 - 06.2021
- Managed front desk operations, including greeting patients and scheduling appointments.
- Handled billing processes and insurance claims, ensuring timely and accurate processing.
- Maintained patient records and managed electronic health record (EHR) systems.
Education
Associate of Science - Business Administration And Marketing
Indiana State University
Terre Haute, IN12-2024
Skills
- Client Advocacy
- CRM Software
- Order Processing
- Customer service expertise
- Client Relationship Building
- Fast Typing Speed
- Accuracy and Precision
- Detail-oriented mindset
- Corporate messaging and speechwriting
- Appointment Scheduling
- Data Entry
- Email correspondence
- Customer Relations
- Inbound Customer Service
- De-Escalation Techniques
- High-energy attitude
- Microsoft Office expertise
- Problem-Solving
Timeline
Customer Experience Specialist
United Healthcare
02.2023 - 05.2024
Front Desk Receptionist
Lynn Auto
06.2022 - 01.2023
Quality Assurance Technician
Nicepakwipes
12.2021 - 07.2022
Sales and Customer Service Associate
CraftMark Bakery
06.2021 - 12.2021
Administrative Assistant
Chiropractic Health Alliance
04.2020 - 06.2021
Associate of Science - Business Administration And Marketing
Indiana State University