Asia Adkins
Goshen,OH
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at RJ Cinema Distillery and Taproom. Proven ability to enhance guest experiences through attentive service and effective multitasking. Strong cash handling expertise and a commitment to cleanliness standards ensure operational excellence and customer satisfaction.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable [Job Title] successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Server
RJ Cinema Distillery and Taproom
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Carpenter Apprentice
Adkins Property Maintenance
05.2023 - Current
- Kept job site cleaned up properly and all debris disposed of in respective containers.
- Utilized hand tools such as hammers, chisels, levels, squares, and measuring tapes to complete tasks with precision and efficiency.
- Collaborated with experienced carpenters to improve skillset through hands-on training and mentorship opportunities.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Prepared materials accurately using hand and power tools to make precise cuts.
- Assisted with movement of materials and equipment to job sites.
- Demonstrated adaptability by working on a diverse range of projects including residential remodels, commercial fit-outs, and new construction.
- Expanded knowledge in various carpentry techniques such as joinery methods, wood selection, and finishes through regular collaboration with skilled carpenters.
- Assisted in the construction of residential framing projects, contributing to precise alignment and stability of structures.
- Demonstrated commitment to quality craftsmanship by following blueprints and specifications accurately during each phase of construction.
- Supported team members with efficient material handling, ensuring timely availability of required supplies for each task.
- Maintained organized tool inventory, ensuring quick access to necessary equipment during time-sensitive tasks.
- Built flooring, window frames and countertops according to custom carpentry project specifications.
- Contributed to successful project completion by assisting in the installation of fixtures, cabinets, and flooring.
- Measured, cut and installed drywall, paneling and other materials.
Sales Associate
Petland
02.2024 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Cashier Team Lead
Marshalls Department Store
10.2020 - 04.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Trained team members on cash register operation and cash handling.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
Clermont Northeastern High School
Owensville OH05-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
- Sales expertise
- Sales techniques
- Order accuracy
- Quality control
- Guest relations management
- Suggestive selling
- Inventory management
- Tableside etiquette
- Guest seating
- Table setting knowledge
- Food delivery
- Daily specials memorization
Timeline
Server
RJ Cinema Distillery and Taproom
05.2024 - Current
Sales Associate
Petland
02.2024 - 04.2024
Carpenter Apprentice
Adkins Property Maintenance
05.2023 - Current
Cashier Team Lead
Marshalls Department Store
10.2020 - 04.2023
High School Diploma -
Clermont Northeastern High School
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