Asia Akers

Medical Assistant/Receptionist

Pediatric Epilepsy and Neurology Specialists

Tampa, FL

05.2020 - 08.2024

Communicated with patients with compassion while keeping medical information private.
Processed patient payments and scanned identification and insurance cards.
Conducted patient intake interviews to collect medical information and insurance details.
Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
Compiled and coded patient information or data in appropriate computer system.
Maintained confidentiality of patient information according to HIPAA guidelines.
Set up appointments for physician visits and procedures using calendar software.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
Actively participated in quality improvement initiatives within the clinic setting.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Verified insurance eligibility and collected copays and deductibles at time of service.
Attended meetings related to practice operations as required.
Assisted with scheduling follow-up appointments and referrals as requested by providers.
Answered telephones and directed calls to appropriate medical or adminstrative staff.
Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Coordinated care between multiple providers within the practice setting if needed.
Responded promptly to requests from patients or staff members in a professional manner.