Asia A. McDonald
Miami,FL
Summary
Results-driven professional with expertise in customer service, case management, public service, sales, research, and investigation. Demonstrated ability to build strong relationships and achieve goals in fast-paced environments. Committed to lifelong learning and contributing to organizational success. Skilled at leveraging diverse skills to provide exceptional service and drive positive outcomes.
Overview
4
4
years of professional experience
Work History
Department Associate and Cashier
Winn Dixie
12.2023 - Current
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Effectively managed time-sensitive tasks such as food preparation for large catering orders while balancing day-to-day responsibilities of serving customers..
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Handled customer complaints professionally and efficiently, resolving issues to the satisfaction of both the customer and management.
Tobacco Compliance Audit
CES
10.2022 - Current
- Worked with an investigator on undercover operations to identify and prosecute unlawful tobacco sales to minors.
- Conducted monthly compliance inspections of 60 stores using surveillance tools to ensure adherence to federal tobacco regulations.
- Assessed risk of illegal tobacco sales based on personal identification, history, and professional judgment.
- Collected and documented evidence (e.g., tobacco, vapes, receipts) for investigations.
- Contributed to team meetings, providing recommendations and supporting fact-finding interviews for investigations.
Department Associate/ Retail Sales
Lids
02.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Front of House/ Food Industry
Chipotle Mexican Grill
01.2021 - 08.2021
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of food orders, minimizing wait times for guests..
- Conducted routine cleanliness checks within the dining area throughout each shift ensuring optimum hygiene standards were maintained.
Education
Associates Of Science - Dental Hygiene
Miami Dade College
Miami, FLHigh School Diploma - General Studies
Miami Norland Senior High School
Miami, FL06.2023
Skills
- Customer service & Communication
- Compliance & Regulatory
- Sales and Retail Management
- Problem Solving and Analytical
- Leadership and Teamwork
- Language ( fluent in English)
Websites
Timeline
Department Associate and Cashier
Winn Dixie
12.2023 - Current
Tobacco Compliance Audit
CES
10.2022 - Current
Department Associate/ Retail Sales
Lids
02.2022 - 10.2022
Front of House/ Food Industry
Chipotle Mexican Grill
01.2021 - 08.2021
High School Diploma - General Studies
Miami Norland Senior High School
Associates Of Science - Dental Hygiene
Miami Dade College