Summary
Overview
Work History
Education
Skills
Timeline
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Asia Arnold

Washington,DC

Summary

Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures. Enthusiastic food service worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols with training in cuisine. Diligent Food Service Team Member offering many years of experience in foodservice. Skillful in maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients, and staff. Skilled Food Service Worker with comprehensive background in food preparation, customer service and sanitation regulations. Strengths include maintaining high standards of cleanliness, quickly learning new tasks, and working efficiently under pressure. Proven ability to contribute positively to team efforts, resulting in improved overall customer satisfaction. Previous roles have seen increased efficiency and improvements in food safety practices. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

8
8
years of professional experience

Work History

Food Service Worker

Dave & Buster's
Panama City Beach, FL
05.2021 - 02.2025
  • Assisted in the preparation of food items according to recipes and instructions.
  • Prepared beverages such as coffee, tea, soda.
  • Performed opening and closing duties such as setting up workstations with necessary supplies.
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Properly stored all leftover food items after each shift.
  • Greeted customers upon arrival in the dining area.
  • Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
  • Responded promptly to customer inquiries regarding menu items or special requests.
  • Performed opening and closing duties as assigned by management.
  • Replenished condiments at customer tables as needed.
  • Cleaned kitchen areas, equipment and utensils.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Organized take-out orders for customers who requested them.
  • Delivered food orders promptly and accurately to guests tables.
  • Served meals to customers in a friendly and courteous manner.
  • Followed established cash handling procedures when collecting payment from customers.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Received food orders from individuals and explained offerings.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Performed variety of duties related to food service.
  • Set up, restocked and cleaned dining areas.
  • Operated cash register to process cash, check, and credit card transactions.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Followed staff performance and service standards to deliver consistent and positive customer experiences.
  • Acquired new skills to support team and further accommodate customer needs.
  • Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Washed, peeled and cut fruits and vegetables to prepare for cooking or serving.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Filled and served various beverages for customers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Refilled condiments, napkins and server workstations.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Rotated inventory to reduce waste and optimize freshness.
  • Packaged and bagged cooked food and prepared items.
  • Maintained safe food handling practices to prevent germ spread.
  • Collaborated with team to deliver timely service of items.

Medical Assistant

The Institute Of Endocrinology
Lynn Haven, FL
09.2020 - 06.2021
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Administered injections, medications and treatments as directed by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Organized charts, documents and supplies to maintain team productivity.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Scheduled appointments for patients via phone and in person.
  • Educated patients about medications, procedures and physician's instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Assisted back office patient processes to reduce office wait times.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Supported administrative staff by processing payments.
  • Changed dressings on wounds to prevent infection and check for healing.

Front End Associate

Winn Dixie Grocery Store
Panama City, FL
05.2017 - 01.2021
  • Processed returns and exchanges according to store policies.
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Answered incoming calls promptly, providing accurate information about products and services.
  • Consistently met all performance goals set by management.
  • Managed returns and exchanges efficiently while maintaining high customer satisfaction rates.
  • Processed customer transactions and provided excellent customer service.
  • Performed daily opening and closing procedures according to standard operating procedures.
  • Maintained a clean, organized and inviting store environment.
  • Demonstrated strong problem solving skills when handling customer complaints or inquiries.
  • Assisted in organizing merchandise displays on the sales floor.
  • Provided product knowledge to customers as needed.
  • Collaborated closely with coworkers on special projects or tasks as assigned by manager.
  • Verified accuracy of pricing signs throughout store.
  • Stocked shelves with new inventory according to established guidelines.
  • Greeted customers warmly upon arrival and identified their needs.
  • Greeted customers and provided assistance with product selection.
  • Maintained clean and clutter-free front-end area.
  • Re-stocked check-out line and end-cap displays with new merchandise.
  • Processed and completed cash or credit transactions accurately.
  • Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
  • Greeted customers upon arrival and offered assistance with locating store merchandise.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.
  • Packaged, transported, and loaded customer orders into shopping carts and vehicles for carry-out or pick-up service.
  • Utilized POS systems effectively to process sales and manage customer data.
  • Greeted customers warmly and directed them to appropriate store sections.
  • Assisted customers with self-checkout processes and troubleshooting any issues.
  • Facilitated the signing up of customers for store loyalty and credit card programs.
  • Kept checkout areas clean, organized, and replenished with necessary supplies.
  • Engaged with customers to ensure a positive shopping experience.
  • Balanced cash drawers and generated reports for store management.
  • Monitored and maintained the front-end area to ensure safety and prevent shoplifting.
  • Handled cash, credit, and debit transactions accurately and efficiently.
  • Ensured pricing is correct and applied discounts and loyalty programs appropriately.
  • Assisted in inventory management and restocking of checkout area supplies.
  • Trained new front-end associates on checkout procedures and customer service best practices.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers to determine wants or needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Described merchandise and explained use, operation and care.

Call Center Representative

Dermatology Specialists Of Florida
Panama City, FL
08.2020 - 11.2020
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Developed effective working relationships with team members across multiple departments.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Consulted with customers to resolve service and billing issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Some College (No Degree) - Nursing

Gulf Coast State College
Panama City, FL

Skills

  • Food preparation
  • Cash handling
  • Food safety
  • Customer service
  • Inventory management
  • Station setup
  • Order accuracy
  • Sanitation practices
  • Time management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Adaptability
  • Attention to detail
  • Multitasking
  • Quick learner
  • Cash handling experience
  • Food portioning control
  • Buffet management
  • Strong work ethic
  • Hospital operations
  • Reliability and punctuality
  • Cleaning and sanitation
  • Buffet setup and maintenance
  • Work station sanitation
  • Work station setup
  • Customer feedback analysis
  • Waste and trash disposal
  • Conflict resolution
  • Banquet service experience
  • Food serving
  • Positive attitude
  • Food production scheduling
  • Cash register operation
  • Flexible schedule
  • Working quickly
  • Patient care
  • Team oriented
  • Cleaning and sanitizing
  • Staff training and development
  • Table setting expertise
  • ServSafe certification
  • Friendly and outgoing
  • Professional appearance maintenance
  • Food service industry trends awareness
  • Temperature control
  • Food service sales techniques
  • Food storage practices
  • Food presentation techniques
  • Food and safety standards
  • Knife use
  • Plate presentation
  • Food pairing
  • Menu memorization
  • Plating and presentation
  • Recipe execution precision
  • Productivity and efficiency
  • Food quality assessment
  • Problem-solving
  • Safe food handling
  • Order taking accuracy
  • Food and beverage pairing
  • Food service marketing tactics
  • Heavy lifting capacity
  • Supply stocking
  • Interpersonal skills
  • Basic math
  • Food handling standards
  • Sanitation standards compliance

Timeline

Food Service Worker

Dave & Buster's
05.2021 - 02.2025

Medical Assistant

The Institute Of Endocrinology
09.2020 - 06.2021

Call Center Representative

Dermatology Specialists Of Florida
08.2020 - 11.2020

Front End Associate

Winn Dixie Grocery Store
05.2017 - 01.2021

Some College (No Degree) - Nursing

Gulf Coast State College

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