Asia Bailey
Newark,DE
Summary
Experienced and reliable customer service expertise with experience providing assistance in a busy call setting. Strong dedication with helping customers resolve issues. Cultivating a positive image of the company, I can excel in both team and alone environments. With the ability to actively listen, solve problems quickly and efficiently in a fast paced manner.
Overview
3
3
years of professional experience
Work History
Fraud Analyst
Bank Of America
01.2022 - 01.2024
- Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
- Enhanced detection capabilities for potential fraudulent activities through regular review of account transactions and patterns.
- Conducted thorough investigations on suspicious cases, ensuring timely resolution and minimizing financial impact.
- Collaborated with cross-functional teams to develop comprehensive anti-fraud policies and procedures.
- Identified emerging fraud trends by conducting regular market research and staying updated on industry best practices.
Clerk/Health Screener
Treatment Access And Services, TASC
04.2021 - 01.2022
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Answering call in a timely manner.
- Setting up client appointment dates and times while also importing patients records for registration.
Education
High School Diploma -
William Penn High School
Newcastle, DE06.2014
Skills
- Effective Communication
- Fraud Detection
- Tech savvy
- Verbal and written communication
- Good Telephone Etiquette
- Verbal Communication
- Clerical Support
- Organization and Time Management
- Multitasking
- Attention to Detail
- Analytical and Critical Thinking
Accomplishments
Employee of the month Big Shot Award
March 2023
I was awarded employee of the month for being top employee on the team and exceeding in metrics.
Promotion
October 2023
Timeline
Fraud Analyst
Bank Of America
01.2022 - 01.2024
Clerk/Health Screener
Treatment Access And Services, TASC
04.2021 - 01.2022
High School Diploma -
William Penn High School