Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Beck

Cincinnati,Ohio

Summary

Offering exceptional interpersonal and communication skills, coupled with genuine interest in providing outstanding customer service. Brings ability to quickly understand and adapt to new systems and processes, ensuring smooth operations. Ready to use and develop problem-solving and organizational skills.

Overview

3
3
years of professional experience

Work History

Patient care service representative

Uc Health Orthopedics
03.2024 - Current
  • Maintaining exceptional professional customer service during patient interactions.
  • Scheduled patients in a timely manner for their initial consultation and follow-up appointment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Advising patients on nearby care based on referrals from the physician.
  • Trained new Patent representatives upon new hire.
  • maintained established productivity standards and Patient Accounts Quality Guidelines. Reports improvements, problems and changes as it relates to insurance verification to Department Management
  • Attempt to obtain demographic and insurance information as indicated in the Pre-Registration Minimum Data Set, Documentation Standards and Situation Response Guidelines to create update and secure accounts.

Lead Direct care specialist

Tru care provider services
03.2023 - 03.2024
  • Implements care for multiple behavioral and elderly clients.
  • Communicate with other staff to create a plan suited to that client’s care.
  • Provide mobility assistance to help clients keep independence.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Provided crisis intervention when necessary, utilizing de-escalation techniques to ensure the safety of all involved parties.
  • Responds appropriately to emergency situations
  • Administered medications as prescribed, ensuring proper dosage and adherence to schedules for optimal health management.
  • Documented daily log for clients
  • Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.

Manager

Trade global LLC
09.2022 - 02.2023
  • Creates a supportive environment for teamwork. Manages the utilization of resources included but not limited to staff supplies and equipment
  • Communicate effectively with internal and external customers
  • Utilizes critical thinking, knowledge and skills to make appropriate decisions implementing the appropriate policies and procedures
  • Demonstrates effective oral and written skills facilitating communication to meet the goals and objectives of the organization. Demonstrates leadership through performance and behavior
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.


Education

Cardiovascular technology

Cincinnati State technical and community college
05.2025

High school diploma - undefined

Aiken high school
06.2017

Skills

  • Organization
  • Time management
  • Ability to multitask
  • Interpersonal communication
  • CPR certification
  • EPIC
  • Customer support
  • Customer relations
  • Database maintenance

Timeline

Patient care service representative

Uc Health Orthopedics
03.2024 - Current

Lead Direct care specialist

Tru care provider services
03.2023 - 03.2024

Manager

Trade global LLC
09.2022 - 02.2023

High school diploma - undefined

Aiken high school

Cardiovascular technology

Cincinnati State technical and community college

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Asia Beck