D’Asia Bennett
Charlotte,NC
Summary
Well Rounded and passionate professional offering skills in computer technology, customer service and administration. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enjoys working with a high level of multicultural awareness and adaptability. Detail-oriented and driven in Customer Service with expertise in problem solving and managing daily office functions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon
Charlotte, NC
07.2021 - Current
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
Ramp Agent
Piedmont Airlines
Charlotte, NC
04.2019 - Current
- Handle luggage, load/unload aircraft, service and clean aircraft, operate ground service equipment (GSE), marshal aircraft, assist passengers with luggage
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency.
CNA - Certified Nursing Assistant/Caregiver
Bluedot Cares
Charlotte, NC
05.2017 - 05.2020
- Provide home care services for clients including meal prep, companionship, medical services and errands or transportation.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
Benefits Verification Specialist
Lash Group
Charlotte, NC
10.2017 - 02.2019
- Confirms and coordinates referral/authorization information, enters in system, monitors status, and processes re-authorizations as needed, soliciting necessary information from therapists
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Office Operations Manager
Brown R.L. Enterprise
Charlotte, NC
07.2012 - 01.2018
- Managed hundreds of accounts receivable accounts
- Supported CFO through personal document management, calendar organization and collateral preparation for meetings
- Developed professional relationships with reliable vendors
- Managed and reviewed filing and office systems
- Executed basic banking and bookkeeping tasks.
Account Manager
Synchrony Financial
Charlotte, NC
04.2016 - 04.2017
- Supportively directed a team of 12 Relationship Managers
- Maintained up-to-date knowledge of deposit accounts and service changes
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Effective liaison between customers and internal departments
- Strong leader of customer support staff.
Sr. Accounts Representative
Synchrony Financial
Charlotte, NC
08.2015 - 04.2016
- Built relationships with customers and the community to establish long-term business growth
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
- Promptly resolved all customer requests, questions and complaints
- Developed a comprehensive training program for new sales associates.
Education
Associate - Nursing
Keiser University-Ft Lauderdale
Associate of Arts - Business Administration
Central Piedmont Community College
High School Diploma - undefined
Waddell Language Academy
2008
Skills
- Successfully planned and executed corporate meetings, lunches and special events for groups of 100
- Map reading and navigation skills
- Order Picking and Processing
- Inbound and Outbound Calling
- Report preparation
- Office administration
- Spreadsheet management
- Training and Development
- Proficient in Microsoft Office
Certification
- CDL Class A License - 1 Year
- Certified NCCER
- OSHA-10
Additional Information
- Remote/Hybrid and WFH capable
- References Available upon Request
Timeline
Delivery Driver
Amazon
07.2021 - Current
Ramp Agent
Piedmont Airlines
04.2019 - Current
Benefits Verification Specialist
Lash Group
10.2017 - 02.2019
CNA - Certified Nursing Assistant/Caregiver
Bluedot Cares
05.2017 - 05.2020
Account Manager
Synchrony Financial
04.2016 - 04.2017
Sr. Accounts Representative
Synchrony Financial
08.2015 - 04.2016
Office Operations Manager
Brown R.L. Enterprise
07.2012 - 01.2018
Associate - Nursing
Keiser University-Ft Lauderdale
Associate of Arts - Business Administration
Central Piedmont Community College
High School Diploma - undefined
Waddell Language Academy
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