Asia Bero
Silver Springs,FL
Summary
Dynamic and reliable professional with a proven track record at Bridgewater Park Assisted Living Facility, enhancing patient satisfaction through compassionate caregiving and effective mobility assistance. Excelled in staff supervision and customer relations at Domino's Pizza Inc., boosting team performance and service quality. Skilled in problem-solving and time management, adept at fostering positive environments and achieving operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Domino's Pizza
03.2021 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Resident Care Aide
Bridgewater Assisted Living Facility
05.2023 - 10.2024
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Addressed family concerns regarding their loved ones'' welfare through open communication channels while maintaining confidentiality protocols as needed.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Participated in ongoing staff training sessions to stay up-to-date on best practices in resident care provision within the industry standards.
Education
High School Diploma -
Vanguard High School
Ocala, FL05.2021
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Dementia and Patient Care
- Mobility Assistance
- Problem-Solving
- Attention to Detail
- Multitasking
- Calm Under Pressure
- Phone Experience
Certification
- ServSafe Food Handler's Certification
Languages
Sign Language
Elementary
Timeline
Resident Care Aide
Bridgewater Assisted Living Facility
05.2023 - 10.2024
Assistant Manager
Domino's Pizza
03.2021 - Current
High School Diploma -
Vanguard High School