Asia Bethea
Emmitsburg,Maryland
Summary
Willingness to learn, adapt to new environments, and make a difference in healthcare using knowledge and experience from scientific background. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Community Experience Ambassador
Bay Village
03.2024 - Current
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Tracked important information in RCare spreadsheets and ran reports or generated graphs using data.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Pharmacy Technician
Walgreens
11.2020 - Current
- Ensured regulatory compliance with thorough record-keeping practices, including accurate documentation of medication dispensing activities.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Resolved third-party billing, computer system and customer service issues.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Reviewed and verified customer information and insurance provider information.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
- Improved patient satisfaction by accurately and efficiently filling prescriptions under the supervision of a licensed pharmacist.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Completed insurance forms and billed insurance companies.
- Promoted patient safety through diligent adherence to proper medication storage protocols, mitigating risks associated with drug interactions or spoilage.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Collected co-payments or full payments from customers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Facilitated efficient workflow by promptly organizing incoming shipments of medications, effectively restocking shelves according to established guidelines.
- Served as a reliable team member by consistently arriving on time, prepared to contribute and assist in all pharmacy operations as needed.
- Developed strong relationships with healthcare providers through prompt and professional handling of prescription requests and inquiries.
- Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
- Worked effectively in fast-paced environments.
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Gained extensive knowledge in data entry, analysis and reporting.
Front Desk Assistant
Safe Splash
11.2023 - 12.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Organized, maintained and updated information in computer databases.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer problems and complaints.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Developed strong working relationships with team members, fostering a positive work environment.
- Confirmed appointments, communicated with clients, and updated client records.
Assisted Living Volunteer
Anchor Assisted Living
05.2017 - 10.2019
- Enhanced resident satisfaction by organizing and implementing social activities and events.
- Maintained entire family's schedule and organized events.
- Provided support and companionship to patients in need of assistance.
- Used resourcefulness and skills to find replacement supplies, equipment and medicine to fill shortages.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Completed paperwork and evaluation forms to document patient interactions.
- Facilitated resident participation in scheduled activities, promoting engagement within the community setting.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Promoted a safe environment by monitoring resident activities and reporting any concerns to staff.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Improved communication between residents and staff by serving as an advocate for individual needs and preferences.
- Assisted in daily living tasks for increased resident comfort and independence.
- Created a welcoming atmosphere within the facility by greeting visitors with warmth and professionalism upon arrival.
Education
Bachelor of Science - Biology
Stevenson University
Stevenson, MD05.2023
Skills
- Insurance processing
- Dispensing Medications
- Patient education and counseling
- Healthcare regulations
- Prescription Order Verification
- Team Coordination
- Medical Insurance Claims Processing
- Pharmacology knowledge
- Drug safety
- Medication Documentation
- Resolving Complaints
- HIPAA
- FDA Drug Safety Guidelines
- Drug Interaction Awareness
- Customer Service
- Drug storage procedures
- Drug Interaction Software
- Prescription Refill Fulfillment
- Prescription Filling
- Verifying orders
- Problem-solving skills
- Insurance Verification
- Insurance Billing
- Heartsaver First Aid CPR AED
- Laboratory Practices
- Safe Chemical Handling
- Inventory Tracking
- Medication Dispensing
- Attention to Detail
- Drug utilization review
- Pharmacy Ethics
- HIPAA Compliance
- Workflow Optimization
- Team Collaboration
- Cell Culture Expertise
- Sterile Technique Familiarity
- Research and documentation
- Inventory Control
- Data Compilation
- Sample Collection
- Scientific Writing Abilities
- Laboratory safety protocols
- Statistical Data Analysis
- Research Support
- CRISPR-Cas9 Expertise
- Microscopy proficiency
- Gel Electrophoresis Mastery
- Data analyzation
- Report Preparation
- Lab safety compliance
- Documentation and recording
- Critical Thinking
- Written Communication
- Excellent Communication
- Active Listening
- Organizational Skills
- PPE use
- Troubleshooting
- Proficient in Microsoft (Word, PowerPoint, Excel, Teams, etc)
- Spreadsheet tracking
- Multi-Line Telephone Systems
- Computer Proficiency
- Conflict Management
- Document Management
- Calendar Management
- Hospitality services
- Inventory Management
- Complex Problem-Solving
- Visitor and Customer Relations
- Call Routing
- Appointment Scheduling
- Supply Ordering
Certification
- Pharmacy Technician License (2021)
- Licensed Cosmetologist (2019)
- Certification to Immunize (2024)
- B.S. in Biology
Timeline
Community Experience Ambassador
Bay Village
03.2024 - Current
Front Desk Assistant
Safe Splash
11.2023 - 12.2023
Pharmacy Technician
Walgreens
11.2020 - Current
Assisted Living Volunteer
Anchor Assisted Living
05.2017 - 10.2019
Bachelor of Science - Biology
Stevenson University