Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Support Staff Member
Discovery Transitions
03.2024 - 2025
Assisted in the maintenance of office equipment and inventory supplies, placing orders as necessary.
Provided training sessions for staff members on how to use various software programs.
Monitored office security protocols, including managing access badges and visitor logs
Urine testing breathalyzing patients
Transmitting patients to and from AA NA meetings in groups at the outpatient
Maintained inventory levels of dental supplies, ensuring uninterrupted workflow in the clinic.
Excelled within fast-paced work environments under high-pressure situations without sacrificing quality care provided to patients during externship experience.
Assistant Manager
Planet Fitness
04.2021 - 03.2024
Overnight crew member
Cleaning and sanitizing the whole building
Checking members in and out of building
Signing people up for memberships transferring members to other locations
Accepting payments for billing cycles
Hostess
Planet Hollywood
06.2021 - 04.2022
Inspected rooms to confirm adherence to department standards
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
Rotated linens in storerooms and replenished when supplies ran low
Replenished guest room water glasses, toiletries and paper products
Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques
Medical Customer Service Representative
C3 Connections
07.2019 - 06.2021
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases
Took copayments and compiled daily financial records
Assisted patients in filling out check-in and payment paperwork
Directed incoming calls to internal personnel and departments, routing to best-qualified department
Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
Cashier/Cook
Pizza Hut
08.2017 - 07.2019
Helped customers complete purchases locate items and join reward programs
Answered questions about store policies and addressed customer concerns
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Greeted customers entering store and responded promptly to customer needs
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales
FAMILY CHILD CARE COORDINATOR at Child Development Consortium of Los AngelesFAMILY CHILD CARE COORDINATOR at Child Development Consortium of Los Angeles