Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Brown

LaGrange Park,IL

Summary

Dynamic Store Manager with proven expertise in driving operational excellence and enhancing customer engagement. Known for strong leadership, team development, and effective inventory management.

Overview

18
18
years of professional experience

Work History

Store Manager

Michael's Arts & Crafts Store
Chicago, Illinois
05.2023 - Current
  • Managed daily store operations and ensured smooth workflow among staff.
  • Conducted regular audits of store compliance with company policies.
  • Organized promotional events to drive customer engagement and sales.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Resolved customer complaints in a timely manner.
  • Oversaw inventory management and maintained optimal stock levels.
  • Trained and mentored new employees on customer service techniques.
  • Updated POS system with new products and promotional offers.

Store Manager

7 Eleven/Loredo Taco
Carol Stream, Illinois
05.2022 - 05.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Coordinated maintenance and repair of food service equipment.
  • Monitored food service operations to ensure quality control, sanitation regulations, and customer satisfaction.
  • Prepared and led food service training programs to teach staff various tasks.
  • Ensured compliance with all health and safety regulations related to food service operations.
  • Performed basic food service duties such as stocking supplies, setting up trays, and cleaning equipment.
  • Managed budget for food service operations, including cost control and financial reporting.

Store Co-Manager

Walmart
Lockport, Illinois
01.2008 - 05.2022
  • Assisted in managing daily store operations and staff scheduling.
  • Oversaw inventory management and conducted regular stock assessments.
  • Trained and mentored new employees on store policies and procedures.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Analyzed sales data to identify trends in customer buying habits.
  • Ensured compliance with all company policies and procedures.
  • Created work schedules for staff members based on forecasts and budget constraints.
  • Assisted customers with product selection while providing excellent customer service.
  • Coordinated with vendors and suppliers to ensure delivery of merchandise in a timely manner.
  • Managed financial aspects of the business including payroll processing, accounts payable and receivable, budgeting.
  • Encouraged professional growth and talent development in associates to increase performance.
  • Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
  • Conducted weekly team meetings to discuss progress and address any issues or concerns.
  • Promoted safety practices throughout the entire store by conducting safety drills periodically.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Education

Bachelor’s of Applied Science Degree - Criminal Justice

Westwood College
Chicago, IL
07.2010

Skills

  • Writing Skills
  • Communication Skills
  • Management Skills
  • Computer Skills
  • Inventory management
  • POS system management
  • Sales forecasting
  • Cash handling
  • Compliance auditing
  • Staff training and development
  • Budgeting and financial reporting
  • Time management
  • Team leadership
  • Effective communication
  • Project management
  • Employee terminations
  • Friendly and positive
  • Strategic thinker

Timeline

Store Manager

Michael's Arts & Crafts Store
05.2023 - Current

Store Manager

7 Eleven/Loredo Taco
05.2022 - 05.2023

Store Co-Manager

Walmart
01.2008 - 05.2022

Bachelor’s of Applied Science Degree - Criminal Justice

Westwood College

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