Asia Carter
Dallas ,TX
Summary
Accomplished Indexing Specialist with a proven track record at Santander Consumer USA, enhancing document management and client relations through expert indexing software proficiency and exceptional teamwork. Achieved significant account growth and efficiency improvements, demonstrating unparalleled attention to detail and problem-solving abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Indexing Specialist
Santander Consumer USA
02.2016 - Current
- Improved document organization by accurately indexing and categorizing various types of content.
- Communicated effectively with team members, fostering collaboration towards successful completion of shared objectives.
- Balanced up to 100 accounts simultaneously, maintaining regular contact and professional relationships with each.
- Served as a trusted advisor for clients through regular consultations on various aspects of their business.
- Developed strong working relationships with both internal stakeholders and external clients to facilitate smooth operations and issue resolution.
- Consistently met or exceeded performance targets in relation to account growth, retention, and revenue generation.
Collector II
Citibank
07.2014 - 01.2016
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Reduced outstanding debts by implementing strategic collections tactics and maintaining open lines of communication with customers.
- Streamlined debt collection processes for increased efficiency in the workplace.
- Developed strong relationships with clients, fostering trust and facilitating successful account resolutions.
Education
High School Diploma -
Justin F Kimball High School
Dallas, TX05.2008
Skills
- Keyword Research
- Subject matter expertise
- Digital asset management
- Search Engine Optimization
- Indexing Software Proficiency
- Document indexing
- Records Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Self Motivation
Timeline
Indexing Specialist
Santander Consumer USA
02.2016 - Current
Collector II
Citibank
07.2014 - 01.2016
High School Diploma -
Justin F Kimball High School