Summary
Overview
Work History
Education
Skills
Additional Information
Assessments
Timeline
Generic

Asia Coleman

Richmond,VA

Summary

To work with an organization where I can continuously learn in the pursuit of achieving functional excellence, thus getting maximum job satisfaction and optimum career growth.

Overview

15
15
years of professional experience

Work History

Billing Specialist

Prime Therapeutics
05.2022 - Current
  • Ensures Billing System is updated timely, appropriately and accurately to support accurate Client Remittance and proper revenue recognition for assigned Clients including all new business
  • Ensures timely deliver of billing cycled invoices to Clients
  • Prepares fee for service spreadsheet for billing and includes the individual billing to all customers
  • Researches and responds in a professional and timely manner to inquiries from both clients and other Internal Staff
  • Researches information regarding complex inquiries, develops solutions, and communicates professionally the outcome by telephone and in writing
  • Communicates with Account Executives to ensure that Client data is gathered in a timely manner
  • Responds to client/account management requests to update/change client information and ensures that all changes are made within operational guidelines and accurately support all other system related functions
  • Follows through on additional requests/projects as requested by Management

Accounts Receivable Specialist/Admin

Richmond Refrigeration
10.2021 - 05.2022
  • Posts customer payments by recording cash, checks, and credit card transaction
  • Posts revenues by verifying and entering transactions form lock box and local deposits
  • Updates receivables by totaling unpaid invoices
  • Maintains records by microfilming invoices, debits, and credits
  • Verifies validity of account discrepancies by obtaining and investigating information from customer service departments, and from customers
  • Resolves valid or authorized deductions by entering adjusting entries
  • Resolves invalid or unauthorized deductions by following pending deductions procedures
  • Works with Microsoft Dynamics to adjust billing and create invoices for customer base
  • Also use system to keep up with inventory for supplies
  • Protects organization's value by keeping information confidential

Treasury Services Officer I

Henrico County
07.2021 - 10.2021
  • Routine cashiering and financial transactions; print bills and collects taxes as cashiers
  • Accurately processes receivables and adjustments
  • Processes and verifies daily deposits and transaction activity provides daily front line customer service to citizens
  • Monitors electronic billing; resolves inquiries regarding accounts for taxes, adjustments and various other payments as needed
  • Processing drop box payments as well as sending correspondence to customers
  • Issuing dog license and updating rabies for Henrico County dog owners

Field Operations Coordinator/Dispatcher

City of Richmond Department of Public Utilities
07.2019 - 07.2021
  • Schedules and distributes work assignment
  • Monitors overtime and travel time for field operations resources Dispatches appropriate personnel for emergency and non-emergency calls for service, utilizing Advantage Dispatch Application Disseminates appropriate and accurate information to callers
  • Answers emergency and non-emergency calls directly from 911
  • Accesses, verifies and updates customer data and completes appropriate forms Responds to customer (internal and external) requests, inquiries and problems on telephone and assists with resolutions
  • Performs routine office tasks, such as preparing correspondence, data entry, mail processing and filing
  • Generates reports on a routine and recurring basis
  • Serves as essential personnel; required to work when the city is closed due to public emergencies, critical or hazardous conditions or inclement weather

Department Of Utilities Customer Service Representative

City of Richmond Department of Public Utilities
05.2017 - 07.2019
  • Responded to customer questions, requests, inquiries, complaints and safety concerns via the telephone, email, correspondences or in person with appropriate resolutions, and results
  • Negotiating payment arrangements on delinquent accounts, and establishing customers on budget plans
  • Establishing/Creating customer accounts processing service orders, including gas and water emergencies, for a multitude of customer requests for new and existing customers for all gas, water, sewer, storm water utilities and related issues
  • Calculating and processing appropriate adjustments to customer accounts
  • Performing special research on complex customer billing issues
  • Working on assigned special project teams within the City, DPU
  • Monitoring account activity for possible fraudulent account activity, such as theft of service or identity theft
  • Managing customer account data records by adding new records, maintaining and revising existing account records
  • Mentoring and assisting in the training of new associates
  • Performing other related duties as assigned

Online Chat/Phone Customer Service Representative

Bank Of America
01.2015 - 04.2017
  • Received and responded to inbound live chats and calls; gather and verify required information
  • Actively listen to the customer, taking their request for product or services
  • Develop/present customer service solutions and/or suggest additional items
  • Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken
  • Ensure proper security procedures are followed on all accounts
  • Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
  • Learn and retain a thorough working knowledge of all existing and new products and services

Online Customer Service Representative

Wells Fargo
12.2013 - 07.2014
  • Sold products and services and achieve aggressive sales goals which are measured daily
  • Also assisting customers with online help an navigation with Wells Fargo online website
  • As well as answering any questions customers have about there accounts with Wells Fargo filing claims when customer reports lost or stolen cards

Customer Service Representative

Concentrix/Cover Va Contract
11.2012 - 12.2013
  • Provides Medicaid callers with an unbiased presentation of programs to assist customers with application and eligibility requirements and program questions
  • Accesses, reads, interpret, and perform some updates to customer's data elements in various on-line systems
  • Performs accurately all data entry functions to reflect customer activity/transactions
  • Answers customer questions with proper usage of client approved scripts
  • Assists customers in problem resolution, as needed
  • Assists customers in the enrollment processes
  • Responds to customer phone inquiries in a prompt, courteous, professional and concise manner
  • Documents all customer encounters in appropriate databases

Department Manager/Electronic Sales Associate

Walmart
02.2010 - 12.2012
  • Cash handling, Answering Phones, properly zones assigned Electronics, assists Customers and maintains modular and feature presentation
  • Assisting Customers in finding merchandise
  • Helping customer's set up phone contracts an choosing the best phone service that will suite there needs
  • Supervises and coordinates activities of workers in department of retail store: Interviews job applicants and evaluates worker performance to recommend personnel actions such as hiring, retention, promotion, transfer or dismissal of workers
  • Assigns duties to workers and schedules break periods, work hours, and vacations
  • Trains workers in store policies, department procedures, and job duties
  • Orders merchandise, supplies, and equipment
  • Records delivery of merchandise, compares record with merchandise ordered, and reports discrepancies to control costs and maintain correct inventory levels
  • Inspects merchandise to ensure it is correctly priced and displayed
  • Listens to customer complaints, examines returned merchandise, and resolves problems to restore and promote good public relations
  • Assist sales workers in completing difficult sales
  • Plan department layout or merchandise or advertising display
  • Basic computer proficiency having the ability to read and comprehend written directions and perform basic math
  • Working with a pallet jack and lifting heavy objects
  • Apply labels to correct location on freights/pallets/merchandise
  • Practice safety skills, housekeeping and also used manual pallet jacks
  • Monitor product and equipment throughout the production process to ensure safety and quality standards are maintained
  • Identify equipment and product defects and take appropriate action to mitigate and correct them
  • Ensure all Sanitation standards are being satisfied and paperwork is up to date
  • Safely operate motorized equipment such as pallet jacks, scissor lifts and forklifts, with training

Customer Service Sales Representative

T-Mobile Call Center
06.2011 - 11.2012
  • Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution
  • Offers alternative solutions where appropriate with the objective of retaining customer's business
  • Makes financial decisions to protect/collect revenues and adjusts customer accounts
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs

Education

Diploma -

Huguenot High School
Richmond, VA
01.2010

Skills

  • 35 WPM

Additional Information

I am a team player, work well with others, I am very safety conscience, and also am a fast learner.

Assessments

  • Scheduling, Proficient, 11/21
  • Attention to detail, Proficient, 09/21

Timeline

Billing Specialist

Prime Therapeutics
05.2022 - Current

Accounts Receivable Specialist/Admin

Richmond Refrigeration
10.2021 - 05.2022

Treasury Services Officer I

Henrico County
07.2021 - 10.2021

Field Operations Coordinator/Dispatcher

City of Richmond Department of Public Utilities
07.2019 - 07.2021

Department Of Utilities Customer Service Representative

City of Richmond Department of Public Utilities
05.2017 - 07.2019

Online Chat/Phone Customer Service Representative

Bank Of America
01.2015 - 04.2017

Online Customer Service Representative

Wells Fargo
12.2013 - 07.2014

Customer Service Representative

Concentrix/Cover Va Contract
11.2012 - 12.2013

Customer Service Sales Representative

T-Mobile Call Center
06.2011 - 11.2012

Department Manager/Electronic Sales Associate

Walmart
02.2010 - 12.2012

Diploma -

Huguenot High School

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Asia Coleman