Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Asia Collins

Fort Worth

Summary

Proficient in sales and customer relationship management with experience in diverse settings. Strong communication, negotiation, and strategic planning abilities enhance effectiveness in sales roles. Increased customer satisfaction and loyalty through targeted sales strategies. Played a key role in expanding client base and revenue by optimizing sales processes and identifying new opportunities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

Independent Health Insurance ACA
Fort Worth
06.2020 - Current
  • Delivered excellent customer service by responding promptly to calls, emails, and requests for information
  • Assisted customers in understanding health insurance policies, providing tailored advice to meet individual needs
  • Built and developed a client base through telephone prospecting, referrals, and networking
  • Conducted outbound calls to existing clients, offering annual policy renewal options
  • Stay up to date with health insurance industry trends, laws, and regulations to provide accurate and informed advice

Licensed Account Executive

Goosehead Insurance
Mansfield
03.2024 - 03.2025
  • Managed the full sales cycle, from lead generation to closing, driving revenue growth through client interactions
  • Utilized Salesforce CRM to manage and organize prospects, track interactions, and optimize the sales pipeline
  • Customized insurance policies for home and auto coverage, tailoring solutions to meet individual client needs and ensuring customer satisfaction
  • Followed up with clients throughout the sales process to ensure smooth transitions and strong customer relationships, resulting in high retention rates
  • Demonstrated exceptional communication and negotiation skills

Customer Support Specialist

Hair Club
Fort Worth
07.2021 - 10.2023
  • Assisted clients through every step of their journey, from initial consultation to membership upgrades, ensuring seamless transitions and positive experiences
  • Identified cross-sell and up-sell opportunities, contributing to increased sales and customer retention
  • Used critical thinking skills to identify the root causes of customer complaints and effectively resolve issues, maintaining a positive relationship with clients
  • Performed monthly inventory data entry tasks, ensuring accurate record-keeping and helping to maintain stock levels
  • Accurately entered data into internal systems while maintaining client confidentiality and ensuring compliance with privacy regulations
  • Managed appointment scheduling for both clients and stylists, ensuring optimal booking and efficient use of time

Administrative Assistant

Burlington Design Gallery
Irving
07.2019 - 04.2020
  • Managed client communications, appointment scheduling, and provided administrative support to the sales team, ensuring smooth operations and timely responses
  • Coordinated with clients and account managers to ensure proper execution of orders and requests
  • Maintained organized records of client interactions, allowing the sales team to stay up to date on account details
  • Processed payments handled cash and credit card transactions with accuracy and ensured client data confidentiality

Master Stylist

Beauty Brands
Fort Worth
08.2016 - 03.2019
  • Worked closely with clients to design, cut, and style hair that balanced both function and beauty, tailoring each look to individual preferences and needs
  • Delivered exceptional customer service, building strong client relationships and encouraging repeat business through personalized consultations and styling
  • Stayed up to date with current trends, techniques, and product knowledge to offer cutting-edge styles and services
  • Performed stand-in reception duties when needed, managing appointments, greeting clients, and ensuring smooth operations during busy periods

Receptionist

Prosource
Fort Worth
08.2017 - 12.2018
  • Managed high volumes of inbound calls and directed them to appropriate departments, ensuring seamless customer experience
  • Greeted visitors, determined the purpose of their visit, and directed them to the correct department or personnel
  • Coordinated appointments, scheduled tours, and ensured that all client needs were met promptly and professionally
  • Provided administrative support, including data entry, inventory management, and processing orders, contributing to overall office efficiency

Education

Associates of Arts -

Tarrant County College
Fort Worth, TX
05.2018

Cosmetology -

Trendsetters School of Beauty
Anchorage, AK
04.2005

Skills

  • Sales Strategies & Techniques
  • Customer Service Excellence
  • Communication
  • Networking & Lead Generation
  • Problem-Solving
  • Time Management & Organization
  • Salesforce CRM
  • Data entry
  • Critical thinking
  • Managing client relationships
  • Revenue growth
  • Upselling techniques
  • Customer rapport
  • Sales cycle management

Certification

  • Health and Life Insurance License
  • Property and casualty License
  • Cosmetology License

Timeline

Licensed Account Executive

Goosehead Insurance
03.2024 - 03.2025

Customer Support Specialist

Hair Club
07.2021 - 10.2023

Licensed Health Insurance Agent

Independent Health Insurance ACA
06.2020 - Current

Administrative Assistant

Burlington Design Gallery
07.2019 - 04.2020

Receptionist

Prosource
08.2017 - 12.2018

Master Stylist

Beauty Brands
08.2016 - 03.2019

Associates of Arts -

Tarrant County College

Cosmetology -

Trendsetters School of Beauty

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