Asia Collins
Provo,UT
Summary
Diplomatic Care/Customer Service Specialist with passion for maintaining satisfaction customers. Analytical, adaptable and committed to exceeding customer expectations. Skilled in attention to details, organization, and communication.
Overview
6
6
years of professional experience
Work History
Physical Therapist Technician
Fyzical Therapy and Balance Center
01.2024 - 12.2024
- Assisted physical therapists in implementing treatment plans to enhance patient mobility and recovery.
- Monitored patient progress during therapy sessions, documenting changes and adjustments in care protocols.
- Educated patients on exercise techniques, ensuring proper form to prevent injuries and promote healing.
- Maintained cleanliness and organization of therapy equipment and facilities to ensure a safe environment.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
CSC Bread and Donut Bakery Manager
Brigham Young University
03.2023 - 01.2024
- Maintained clean and comfortable kitchen environments by sweeping, washing and sanitizing resulting in 40% incline in reviews
- Mixed, proofed, shaped and baked dough for baguettes, bagels, and other breads.
- Packaged and labeled baked goods with accurate descriptions and ingredients resulting in 25% increase in order accuracy.
Seasonal Team Member
Chick-Fil-A
02.2019 - 12.2022
- Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products, producing 35% incline in positive ratings
- Contributed to team success by completing tasks quickly and accurately, leading to 22% increase in sales
- Operated different stations to provide optimal coverage and meet production goals, creating 1 minute drop in drive-thru time
Education
Bachelor of Science - Exercise Science
Brigham Young University
Provo, UT04.2025
Skills
Active Listening
- Nutritional planning
- Cleaning and Sanitizing
- Orthopedic rehabilitation
- Patient communication
- Food allergen awareness
- Food storage
- Range of motion improvement
- Electrotherapy techniques
- Balance training
Volunteer Work
Volunteer Member May 2022 - September 2022
Maliheh Free Clinic - Salt Lake City, UT
- Assisted in patient screening
- Examined patient documents, increasing information accuracy in data systems
- Ensured financial qualification for system partners
- Scheduled imaging and specialist consults
Timeline
Physical Therapist Technician
Fyzical Therapy and Balance Center
01.2024 - 12.2024
CSC Bread and Donut Bakery Manager
Brigham Young University
03.2023 - 01.2024
Seasonal Team Member
Chick-Fil-A
02.2019 - 12.2022
Bachelor of Science - Exercise Science
Brigham Young University
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