Asia Colvin
Greensboro,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Youth Counselor (Seasonal)
YMCA Of Central Ohio
08.2022 - 12.2022
- Provided crisis intervention and emotional support to youth.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Monitored youth behavior and offered guidance and support for positive change.
- Established and maintained relationships with youth, families and community partners.
- Maintained accurate documentation of youth progress in line with reporting requirements.
- Supported individuals dealing with mental health and emotional issues.
School Support Specialist
Monterey Elementary
08.2022 - 12.2022
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Developed and implemented strategies to improve student engagement.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
Recruiting Coordinator
DCC Of Atlanta
09.2020 - 05.2022
- Operated and maintained applicant tracking and candidate management systems.
- Scheduled and conducted 2-3 interviews each week.
- Coordinated incoming job requisitions and applications.
- Managed applicant tracking systems to keep recruitment processes organized.
- Managed recruitment team and trained and mentored new advisors.
- Streamlined recruiting processes for entire team.
Customer Service Representative
Entergy (Call Center)
01.2019 - 08.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Computer Science
Xavier University of Louisiana
New Orleans, LA05.2019
Skills
- Crisis Management
- Program Coordination
- Tactful Communication
- Youth Supervision
- Cognitive Behavior Practices
- Microsoft Excel
- Project Management
- Forecasting Employment Needs
- Time Management
- Inventory Tracking
Languages
Spanish
Professional Working
Timeline
Youth Counselor (Seasonal)
YMCA Of Central Ohio
08.2022 - 12.2022
School Support Specialist
Monterey Elementary
08.2022 - 12.2022
Recruiting Coordinator
DCC Of Atlanta
09.2020 - 05.2022
Customer Service Representative
Entergy (Call Center)
01.2019 - 08.2019
Bachelor of Science - Computer Science
Xavier University of Louisiana