Summary
Overview
Work History
Education
Skills
Timeline
Server

Asia Conyers

SUMTER,SC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Specialist with over 5 years of experience in Restaurant Industry . Excellent reputation for resolving problems and improving customer satisfaction.

Overview

6
6
years of professional experience

Work History

Server

Hard Rock Cafe
Atlanta, GA
01.2021 - 08.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.

Customer Service Representative

Hard Rock Cafe
Atlanta, GA
08.2019 - 01.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Delivered prompt service to prioritize customer needs.

Restaurant Hostess

Hard Rock Cafe
Atlanta, GA
01.2019 - 01.2021
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supervised server balance and monitored table turnover to accurately seat customers.
  • Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
  • Prepared dining room for special upcoming functions by decorating and generating special group menus.
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables.
  • Conducted dining room and server checks to assess readiness for expected customer loads.
  • Planned and executed 20-guest parties by organizing menus, spaces and special requests.
  • Assessed large restaurant and lounge according to state and federal cleanliness standards.
  • Prepared artistic menu boards highlighting current specials and promotions using eye-catching decorative techniques.
  • Reported concerns about intoxicated guests to management to contribute to safe and welcoming environments for patrons.

Cashier

Big Lots
Sumter, SC
05.2019 - 08.2019
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Greeted over 100 customers per day.
  • Completed inventory counts and ordered merchandise.

Cashier

Time Wise
Katy, TX
05.2018 - 08.2018
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Maintained cash drawer of $300 or more per shift.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over 100 customers per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Bachelor of Science - Digital Media I

Georgia State University
Atlanta, GA
05.2022

Skills

  • Customer Service and Rapport
  • Conflict and Complaint Resolution
  • Team Player
  • Critical Thinking
  • Strategic Planning
  • Email Marketing
  • Photography and Videography
  • Social Media Engagement
  • Analytics and Reporting
  • Social Media Content Writing
  • Digital Content Development
  • Brand Promotion
  • Market Research
  • Social Media Platforms
  • Media Kit Creation
  • Digital Media
  • Data Entry and Maintenance
  • Upselling Products and Services
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Answering Customer Questions
  • Guest Flow
  • Front of House Management
  • Wait List Management
  • Menu Coordination
  • Table Assignment Management
  • Restaurant Operation

Timeline

Server

Hard Rock Cafe
01.2021 - 08.2022

Customer Service Representative

Hard Rock Cafe
08.2019 - 01.2021

Cashier

Big Lots
05.2019 - 08.2019

Restaurant Hostess

Hard Rock Cafe
01.2019 - 01.2021

Cashier

Time Wise
05.2018 - 08.2018

Bachelor of Science - Digital Media I

Georgia State University

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Asia Conyers