Asia Dearman
Northridge,CA
Summary
I am seeking to obtain a Customer Service position within your company where my clerical and customer service experience can be effectively utilized, and also attain additional skills within your company.
Overview
18
18
years of professional experience
Work History
Remote Customer Service Representative
Sutherland Global Services
10.2021 - 04.2022
- Addressed Washington Gas customer needs which included providing inbound call customer care by resolving billing issues, service move ins and move out, as well as troubleshoot errors and concerns
- Recorded details of inquiries, comments or complaints, transactions or interactions and took actions in accordance to it
Results CX Call Center Associate
Results CX Company
10.2020 - 07.2021
- Addressed Humana’s customer needs which included complex benefit questions
- Investigating and resolving account issues, and educating members about benefit plans
- Records details of inquiries, comments or complaints, transactions or interactions and takes action in accordance to it
- Worked within defined parameters to identify work expectations and quality standards
- Follow standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion
- Worked rejected real time claims for all pharmacies supported by the CIC under the direction of the CIC pharmacists
Sales Associate
Transitional Assistance Department
03.2012 - 03.2013
- Provided general information, instruction and assistance regarding programs and services to the public and other employees; answers questions regarding specific departmental procedures and practices; provides information over the phone and makes appointments
- Executed clerical duties and/or support clerical staff with duties such as, answering phones, typing, faxing, copying, and scanning documents
Receptionist
Bass Underwriters Inc.
Woodland Hills
06.2007 - 08.2007
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Assisted in providing telephone coverage as needed for multiple positions in the department.
- Demonstrated proficiency in Microsoft Word and other office tools to efficiently manage file organization, document faxing, and mail distribution.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Office Assistant
State Farm Insurance Inc
Woodland Hills
05.2004 - 08.2004
- Executed assigned secretarial tasks, including typing, faxing, filing, photocopying, etc.
- Revised, formatted, and gathered information on technical support documents for use in company's newsletter.
- Maintained and organized file systems including Human-Resource related files.
- Answered multi-line phone consoles, routed calls to destination.
- Assisted with mail distribution and posted outgoing mail.
Education
Bachelors of Arts - Music Industry Studies
California State University
05-2024
Associate of Arts - Liberal Arts: Humanities And Fine Arts
San Bernardino Adult School
San Bernardino, CA08-2011
Skills
- Analyzing data
- Caseload Management
- Documentation Review
- Building strong relationships
- Business Development
- Data Interpretation
- Scheduling appointments
- Spreadsheet Management
- Business Administration
- Data Entry
- Call handling
- Customer Service
- File Maintenance
- Office Administration Support
- Mail Sorting and Distribution
- Understands grammar
- Multi-line phone proficiency
- Customer Relationship Management (CRM)
- Appointment Scheduling
- Proofreading
- Research capabilities
- Report Preparation
- Meeting Coordination
References
REFERENCES: AVAILABLE UPON REQUEST.
Timeline
Remote Customer Service Representative
Sutherland Global Services
10.2021 - 04.2022
Results CX Call Center Associate
Results CX Company
10.2020 - 07.2021
Sales Associate
Transitional Assistance Department
03.2012 - 03.2013
Receptionist
Bass Underwriters Inc.
06.2007 - 08.2007
Office Assistant
State Farm Insurance Inc
05.2004 - 08.2004
Bachelors of Arts - Music Industry Studies
California State University
Associate of Arts - Liberal Arts: Humanities And Fine Arts
San Bernardino Adult School