Asia Decker
Columbus,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Medicaid Specialist
Conduent
05.2024 - Current
- Managed high caseloads efficiently while maintaining strict attention to detail and prioritizing tasks based on urgency.
- Developed strong relationships with community partners, facilitating referrals and collaboration for optimal client outcomes.
- Prevented potential overpayments or underpayments by reconciling discrepancies uncovered during routine reviews or investigations.
- Collaborated with healthcare providers to ensure timely submission of required documentation for patient claims.
CUSTOMER SERVICE REPRESENTATIVE
Anthem BlueCross BlueShield
01.2021 - 05.2024
- Greeting customers in a friendly, professional manner using the suggested script
- Furnishing members and health care practitioners with details regarding members' benefits
- Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs
- Answering telephonic and e-mail inquiries in a timely manner.
SALES ASSOCIATE/CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
01.2016 - 01.2021
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Knowing products inside and out so that can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Acknowledging and resolving customer complaints.
- Managed approximately 30 incoming calls, emails from customers
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
CASHIER/SALES TEAM MEMBER
RadioShack
01.2012 - 01.2016
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Processing refunds and exchanges, resolving complaints.
Education
ASSOCIATE DEGREE -
Columbus Technical College
928 Manchester Expy, Columbus, GA 3190405.2015
HIGH SCHOOL DIPLOMA -
Northside High School
2002 American Way #1749, Columbus, GA 3190905.2010
Skills
- Customer Service
- Call Center
- Sales
- Healthcare
- Data Entry
- Administrative Experience
- Medicaid Expertise
- Application processing
- Documentation and paperwork
Timeline
Medicaid Specialist
Conduent
05.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Anthem BlueCross BlueShield
01.2021 - 05.2024
SALES ASSOCIATE/CUSTOMER SERVICE REPRESENTATIVE
Verizon Wireless
01.2016 - 01.2021
CASHIER/SALES TEAM MEMBER
RadioShack
01.2012 - 01.2016
ASSOCIATE DEGREE -
Columbus Technical College
HIGH SCHOOL DIPLOMA -
Northside High School