Summary
Overview
Work History
Education
Skills
Timeline
Generic

Asia Demeritte

Killeen,TX

Summary

To obtain a position that will enhance and utilize current skill set and more.

Self-motivated innovator with strong troubleshooting and problem resolution skills. Very experience with computer skills, working with Microsoft suite of software programs, Excel, and PowerPoint and Word. Excellent customer service skills. Teamwork skills, the ability to work well with others while pursuing a common goal. Interpersonal Skills able to get along well with co-workers and accept supervision. Received positive evaluations from previous supervisors. Flexible willing to try new things and am interested in improving efficiency on assigned tasks. Hardworking employee enthusiastic about learning new field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

16
16
years of professional experience

Work History

Sales Representative

Teleperformance/ Apple
04.2019 - 10.2024

As part of sale team, focused on delivering great customer experiences, introduce people to apple products that help them do what enjoy in new ways

  • Specialist, are highly skilled at uncovering customer’s needs, then following through with enlightening solutions
  • Discovering customers' needs Strong communication skills, be passionate Strong people skills that's approachable, good listener, and empathetic
  • Managed approximately 50 incoming calls daily

Customer Services

Alorica/WAH
11.2021 - 12.2023
  • Respond to feedback: Respond to customer feedback via phone, email, or chat platforms
  • Help with setup: Assist customer with setting up device
  • Confirm orders: Confirm customer orders
  • Answer calls: Take calls from customers
  • Troubleshoot: Help customers troubleshoot technical issues
  • Respond to questions: Address customer concerns and questions about products or services
  • Quality control: Handle quality control problems
  • Managed approximately 50

Leasing Agent

Stonehill Apartments
04.2016 - 11.2016
  • Outgoing and dynamic salesperson with strong sales background and knowledge of suggestive selling and other sales techniques
  • Independent worker with ability to inform and excite potential customers and some administrative experience
  • Demonstrating administrative abilities by accurately organizing office files, creating files and folders, processing resident data through Microsoft Office programs, and faxing/copying office paperwork
  • Answering phones calls for maintenance service requests and processing work orders accordingly to be completed by maintenance technicians
  • Assisting prospective and current residents with apartment needs by providing excellent customer service, showing tours of property, and providing helpful information to help build good rapports and ultimately lease to new residents.
  • Daily goal 5-10

Personal Banker

First National Bank Texas
02.2013 - 10.2015
  • Customer services Selling financial services Accessing and updating account details on computers meet targets goals Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit
  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices
  • Process savings withdrawals
  • Cash checks: verify endorsement, receive proper identification and ensure validity
  • Identify counterfeit currency
  • Answer basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies
  • Cross-sell bank products and services
  • Refer customers to proper department for issues that cannot be resolved at teller line
  • Count and roll loose coins
  • Issue personal money orders and cashier’s checks, Accept loan payments: verify payment amount and issue receipts
  • Buy and sell currency from vault as necessary, ensuring that teller drawer cash limits are not exceeded
  • Ensure teller station is properly supplied
  • Receive night drop, verify deposit are properly completed and checks are made payable to Bank
  • Balance and update save and close accounts when requested
  • Follow procedures for removing accounts for dormancy
  • Balance drawer daily, including periodic batching of cashed checks
  • Process cash advances
  • Maintain appropriate currency logs
  • Follow all bank policies and procedures.
  • Daily goal was 5 new accounts
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.

Banquet Server

Radisson Hotel
06.2011 - 12.2011
  • To effectively assist food and beverage service, guest attention, and overall logistics of banquet events by way of set-up, clear communication and teamwork, while maintaining company’s standard for excellence, resulting overall success of banquet events
  • Supported needs of 100 - person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
  • Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.

Janitorial

Aramark Aviation Services
10.2009 - 08.2010
  • Perform variety of duties to sweep, vacuum, dust, clean or wash in airport areas
  • Clean and sanitized all public areas
  • Serviced terminals, Private club, cargo areas, ramps, operations flight tower and gate areas
  • Provided all of airport services, need to keep entire facility running smooth and efficiently.
  • Managed and cleaned 5 Concourse

Pharmacy Technician

Giant Eagle
07.2008 - 03.2009
  • Operated cash register to process cash or credit sales
  • Prepared prescription labels by typing or operating computer and printer
  • Accepted prescriptions for filling, gathering and processing necessary information
  • Answered telephones inquires, referring callers to pharmacist when necessary
  • Greet customers and help them locate merchandise
  • Receive store and inventory pharmaceutical supplies or medications, check for outdated medications, and notify pharmacist when inventories are low
  • Performed numerous clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters
  • Counted poured, measured and weighed tablets and mixing medications.
  • Filled 270 to 300 per script

Education

Associate of Applied Science - Dental hygiene

Lakeland Community College
Kirtland, Ohio
08.2011

Associates of applied Business Management - Accounting

Bryant & Stratton College
Cleveland, Ohio
01.2007

Skills

  • Customer Service
  • Customer Relations
  • Customer Relationship Building
  • Interpersonal communication skills
  • Product and service knowledge

Timeline

Customer Services

Alorica/WAH
11.2021 - 12.2023

Sales Representative

Teleperformance/ Apple
04.2019 - 10.2024

Leasing Agent

Stonehill Apartments
04.2016 - 11.2016

Personal Banker

First National Bank Texas
02.2013 - 10.2015

Banquet Server

Radisson Hotel
06.2011 - 12.2011

Janitorial

Aramark Aviation Services
10.2009 - 08.2010

Pharmacy Technician

Giant Eagle
07.2008 - 03.2009

Associate of Applied Science - Dental hygiene

Lakeland Community College

Associates of applied Business Management - Accounting

Bryant & Stratton College
Asia Demeritte