Asia Drew
Maryville ,TN
Summary
Proven in enhancing customer satisfaction and sales at S.H Reservations, I excel in customer service and relationship building. Leveraging interpersonal skills and active listening, I've successfully upsold services and resolved complex issues, fostering loyalty and boosting revenue. My expertise also includes staff training, showcasing a blend of hard and soft skills vital for dynamic customer engagement.
Overview
9
9
years of professional experience
Work History
Leisure Sales Representative
S.H Reservations
04.2022 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Cultivated deep understanding of product features to answer questions and overcome objections.
Customer Service Representative
Avant
04.2019 - 01.2022
- Guided customers through the application process, ensuring a clear understanding of requirements and facilitating a smooth submission experience.
- Mentored junior team members in both technical skills development as well as adherence to company values and best practices.
- Increased customer satisfaction by quickly resolving application issues and providing timely updates.
Application Specialist
Summit Conversions
07.2018 - 04.2019
- Assisted clients in completing applications for Social Security benefits, ensuring accuracy and compliance with all necessary documentation requirements.
- Facilitated the completion of intake forms for new clients, ensuring accurate and comprehensive data collection to support effective service delivery.
- Conducted weekly check-ins with new clients to ensure successful onboarding and address any initial concerns, fostering strong client relationships and enhancing customer satisfaction.
Customer Service Representative
Comcast
04.2017 - 07.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TeamHealth
04.2016 - 04.2017
- Managed and processed billing for emergency room physicians, ensuring accurate and timely submission of claims to insurance providers.
- Processed medical bill payments, ensuring accuracy and compliance with healthcare regulations.
- Responded to inbound calls, addressing customer needs and facilitating solutions promptly.
Education
Certificate of Technical Studies - Pharmacy Technician
Virginia College
Knoxville, TN03-2014
High School Diploma -
Alcoa Highschool
Alcoa, TN05-2009
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Staff training
- Active Listening
- Collaboration
Timeline
Leisure Sales Representative
S.H Reservations
04.2022 - Current
Customer Service Representative
Avant
04.2019 - 01.2022
Application Specialist
Summit Conversions
07.2018 - 04.2019
Customer Service Representative
Comcast
04.2017 - 07.2018
Customer Service Representative
TeamHealth
04.2016 - 04.2017
Certificate of Technical Studies - Pharmacy Technician
Virginia College
High School Diploma -
Alcoa Highschool
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