ASIA ELLIS
McDonough,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volume of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Counselor Mentor Aide
The TNT Company, LLC
02.2020 - 02.2024
- Facilitated smooth transitions between counseling sessions by managing appointment scheduling and maintaining accurate records.
- Fostered strong partnerships with families by involving them in treatment planning processes, ensuring that their input was valued throughout each step of the process.
- Ensured compliance with state regulations by maintaining thorough client documentation and participating in regular audits.
- Helped clients build resilience and develop coping strategies through the provision of psychoeducational materials, group activities, and one-on-one support sessions.
- Supported counselors in delivering group therapy sessions, promoting healthy communication and coping skills among participants.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients, addressing mental health, substance abuse, and other concerns.
- Provided crisis intervention support as needed, helping clients navigate difficult situations safely and effectively.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
- Delivered professional development workshops on effective classroom management strategies for educators working with challenging behaviors.
- Enhanced communication with parents through detailed progress reports and regular meetings, resulting in increased parental involvement.
- Developed social skills training programs to improve peer interactions and relationships among students.
- Mentor ed new Behavioral Aides on best practices for supporting at-risk youth within educational settings.
Claims Processor/Enrollment Specialist
TJ processing LLC
02.2013 - 11.2021
- Communicated with insurance agents and beneficiaries.
- Prepared claim forms and related documentation.
- Reviewed claim submissions and verified the information.
- Recorded and maintained insurance policy and claims information in a database system.
- Determined policy coverage and calculated claim amounts.
- Processed claim payments.
- Complied with federal, state, and company regulations and policies.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Implemented tracking database for employee professional development, licensure renewal credits and renewal deadlines.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Collaborated with curriculum coordinator on annual updates of staff handbook.
- Maintained human resources information system and kept employee files up to date and accurate.
- Coordinated meetings, developed meeting content and presented human resources law updates.
- Assisted management staff in annual year-end processes and data audits.
- Coordinated complex travel schedules, accommodations and trip logistics for candidates and executives.
- Evaluated timecards for accuracy on regular and overtime hours.
- Supported human resources staff with new hire orientations and monthly departmental meetings.
- Taught patients about medications, procedures and care plan instructions.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Handled new enrollments by entering customers' data and reviewing information.
- Participated in various events to promote client and recruit new members and customers.
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.
- Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
Customer Support Specialist/Order Management Analyst
Clyde Bergemann Power Group
03.2019 - 11.2020
- Provided primary customer support to internal and external customers.
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected vital information to support company and associates through interviews and data analysis.
- Reviewed order terms and conditions with customers to comply with company policy.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Collected, organized and modeled data using CRM.
Shipping Clerk
Walmart Distribution
05.2017 - 10.2017
- Redirected shipments en route in response to customer requests.
- Maintained accurate stock records and schedules.
- Copied, logged and scanned supporting documentation.
- Loaded and unloaded.
- Reviewed order data to verify transactions and shipping dates.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
Technical Support/Customer Service Representative
Apple
09.2016 - 04.2017
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Built and maintained internal knowledge bases for support products to expand available feedback and performance data.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Activated accounts for clients interested in new services.
Concierge
NFC Amenity Management
09.2015 - 07.2016
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Provided business services for guests, such as sending or receiving faxes or shipping packages.
- Performed office duties on a temporary basis when needed.
- Made reservations for patrons, such as dinner, spa treatments, golf tee times and obtained tickets to special events.
- Arranged for transportation to and from airport, train station and events for visitors.
Education
Associate - Business Administration
Savannah State University
Savannah, GAHigh School Diploma -
Lakeside High School
Atlanta, GA2011
Skills
- Attention to Detail
- Active Listening Skills
- Improving Customer Experience
- Building Customer Loyalty
- Positive Attitude
- Time Management
- Interpersonal Skills
- Transactions reconciliation
- Claims review
- Insurance industry experience
- Account management
- Data integrity
- Claims
- Analytical and Critical Thinking
- Great mathematical skills
- Procurement
- Documentation skills
- Purchasing
- MS Office
- Leadership
- Documentation and Materials
- Document Control
- CRM Software
- Underwriter Selection
- Underwriter Collaboration
- IncomeMax Software
- Self-Care Techniques
- Relapse Prevention
- Substance abuse awareness
- Social Skills Training
Certification
Front Office
Office Admin
Office 365
ERP Systems (2 years)
SAP (2 years)
Order Management System (2 years)
Visual Basic (2 years)
Excel (6 years)
Ariba (2 years)
Purchasing (3 years)
MRP (2 years)
EDUCATION
Timeline
Counselor Mentor Aide
The TNT Company, LLC
02.2020 - 02.2024
Customer Support Specialist/Order Management Analyst
Clyde Bergemann Power Group
03.2019 - 11.2020
Shipping Clerk
Walmart Distribution
05.2017 - 10.2017
Technical Support/Customer Service Representative
Apple
09.2016 - 04.2017
Concierge
NFC Amenity Management
09.2015 - 07.2016
Claims Processor/Enrollment Specialist
TJ processing LLC
02.2013 - 11.2021
Associate - Business Administration
Savannah State University
High School Diploma -
Lakeside High School