Asia Ellis
Hurley
Summary
Dynamic professional with a proven track record at Silver Consolidated Schools, excelling in data entry and document management. Adept at multitasking and fostering collaboration, I enhanced operational workflows and improved team productivity. Recognized for accurately reporting student, staff, and school information to PED, ensuring efficient project completion and strategic alignment.
Overview
11
11
years of professional experience
Work History
NOVA Coordinator
Silver Consolidated Schools
08.2022 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall objectives, fostering a unified approach toward shared goals.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Supported successful project completion by meticulously reviewing and updating systems to reflect changing needs and objectives.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
911 Emergency Dispatcher
Hidalgo County Central Dispatch
07.2018 - 09.2024
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Increased dispatcher efficiency with thorough knowledge of jurisdictional geography, ensuring optimal routing for first responders.
911 Dispatcher
Grant County Regional Dispatch Authority
09.2020 - 06.2022
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
Carhop
Sonic DriveIn
07.2014 - 12.2018
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Increased customer satisfaction by providing prompt and friendly service.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Prepared beverages and simple menu items for faster service turnaround.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Education
Silver High School
Silver CityNo Degree - Business Administration
Western New Mexico University
Silver City, NMSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Work Planning and Prioritization
- Discretion and confidentiality
- Document management
- Scheduling and calendar management
- Process improvement
- Point of contact
- Information collection
- Professional networking
Timeline
NOVA Coordinator
Silver Consolidated Schools
08.2022 - Current
911 Dispatcher
Grant County Regional Dispatch Authority
09.2020 - 06.2022
911 Emergency Dispatcher
Hidalgo County Central Dispatch
07.2018 - 09.2024
Carhop
Sonic DriveIn
07.2014 - 12.2018
Silver High School
No Degree - Business Administration
Western New Mexico University
Similar Profiles
Mary Wallace IhlefeldMary Wallace Ihlefeld
High School English Teacher at Silver Consolidated SchoolsHigh School English Teacher at Silver Consolidated Schools
Karyn LittleKaryn Little
Kindergarten Teacher at Silver Consolidated SchoolsKindergarten Teacher at Silver Consolidated Schools
Pamela VegaPamela Vega
GATE Teacher/Coordinator at Socorro Consolidated SchoolsGATE Teacher/Coordinator at Socorro Consolidated Schools
Larkin UhlLarkin Uhl
College and Career Specialist at C3 Quest and Learner FirstCollege and Career Specialist at C3 Quest and Learner First
Kayla PearsonKayla Pearson
Operations, Manager at Home Medical Products & ServicesOperations, Manager at Home Medical Products & Services