Asia Fortner
Lead Outreach Specialist
Columbus,OH
Summary
Dedicated and knowledgeable about policies and procedures, resources, and strategies for building strong and productive relationships with colleagues. Positive, upbeat and a clear communicator with great interpersonal, multitasking and problem-solving abilities. Proficient in data collection. Solid team player with outgoing demeanor and proven success with making challenging decisions and collaborating with employee-centric morale and optimizing productivity. Willing to relocate at own expense.
Loves change!
Authorized to work in the US for any employer.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Lead Specialist
Mount Carmel Health System Inc.
Columbus, OH
12.2022 - Current
- Skilled at working independently and collaboratively in team environment.
- Applied strong leadership, problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues.
- Reviewed documentation and input data in multiple systems(EMR, CATT, Clarity).
- Maintained compliance with company policies, objectives.
- Implemented proper division of responsibilities.
- Managed information for 40+ clients to promote timely transition.
- Completed intake assessments.
- Briefed new hires.
- Worked with other leads and managers to achieve compliance with organizational policies in changes and updates.
- Implemented time-blocking and schedule notifications to optimize time management.
- Hybrid work option.
- 40 hour work week
Residential Counselor
MARYHAVEN INC
Columbus, OH
08.2018 - 09.2022
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills.
- Coordinated Specialized Program for women of color.
- Maintained budgeting for specialized program.
- Attended meetings to develop and implement individually tailored treatment plans to lead residents to successful reintegration into society.
- Counsel on average 12 residents weekly in individual sessions to assist in overcoming dependencies and adjustments to life.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Supported personal needs of residents and staff dealing with diverse conditions.
- Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high stress situations.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Evaluated medical guidelines and benefit coverage to determine appropriateness of services.
- Submitted cases to insurance companies for criteria failures and helped facilitate resolutions and approvals.
- Supported or performed clinical appeals through finding needs and implementing them into goals.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Contact Person, Case Manager
Maryhaven
Columbus, OH
07.2016 - 08.2018
- Educated staff and clients on importance of compliance.
- Facilitated daily schedule needs.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Evaluated treatment plans against individual goals and healthcare standards.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Educated patients and loved ones about different treatment options and outside care approaches to reduce burden on hospital resources.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Managed caseload of 32 clients to provide comprehensive and community-based care.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
- Communicated effectively via telephone, email and in person with prospective customers.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
- Oversaw housing plans for over five clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
Administrative Assistant -Case Aide
Maryhaven
Columbus, OH
10.2014 - 10.2016
- Improved clients' life choices and maximize benefits of programs.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Educated potential participants on available services and processes to engage in program.
- Oversaw day-to-day activities of residents in facility.
- Managed over 50 customer calls per day.
Cashier/Customer Service
Walmart
Columbus, OH
01.2012 - 01.2015
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Lifted up to 15lbs pounds at once.
Manager
McDonald
Columbus, OH
08.2006 - 06.2011
- To ensure customers have safe, friendly and memorable experience while shopping
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Managed crew of 20 plus workers.
Education
Master of Science - Human Resource Management
Franklin University
Columbus, OH01.2024
Bachelor's - Social Science
Franklin University
Columbus, OH05.2022
Skills
- Quality Assurance/ Customer Service
- Proficient in Microsoft Applications
- Problem Resolution
- Curriculum Development/Special Programs
- Program Database Management
- Policy Improvement Recommendations
- Decision Making Skills/ Critical Thinker
- Organizational, Verbal and Written Skills
- Onboarding, Training and Development
- Case Management Proficiency
- Report Preparation and Analysis
- System Administration
- Supervisory Experience
- Policies And Procedures
- Monitoring
- Program Improvements
- Planning
- Documentation And Reports/ Medical Records
- Advocacy
- Ability To Work Independently
- Time Management Skills
- Exceptional Leadership Skills
Certification
August 2020 to August 2022 CPR Certification First Aid Certification
Chemical Dependency Counselor Assistant 7/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Specialist
Mount Carmel Health System Inc.
12.2022 - Current
Residential Counselor
MARYHAVEN INC
08.2018 - 09.2022
Contact Person, Case Manager
Maryhaven
07.2016 - 08.2018
Administrative Assistant -Case Aide
Maryhaven
10.2014 - 10.2016
Cashier/Customer Service
Walmart
01.2012 - 01.2015
Manager
McDonald
08.2006 - 06.2011
Master of Science - Human Resource Management
Franklin University
Bachelor's - Social Science
Franklin University
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