ASIA GAINES
New Orleans,LA
Summary
Professional with extensive experience at Unitech Training Academy, focusing on cross-team collaboration and problem-solving. Proven ability in managing sensitive documentation and enhancing communication processes through Microsoft 365. Recognized for fostering strong relationships and ensuring seamless experiences for students and staff. Expertise in executive support, advanced scheduling, and efficient task completion in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Executive Secretary
Unitech Training Academy
07.2024 - Current
- Conduct inbound and outbound calls to coordinate with students, faculty, and external contacts regarding scheduling, event planning, and administrative updates.
- Coordinate meetings, internal communications, and public-facing events with attention to tone, clarity, and professionalism.
- Manage sensitive documentation and logistics, ensuring a seamless experience for staff and students.
- Act as liaison between teams to ensure consistent and timely information flow.
Billing Coordinator
Sewerage & Water Board of New Orleans
11.2021 - 04.2024
- Delivered customer support via phone and email to resolve billing discrepancies with empathy and accuracy.
- Collaborated across departments to ensure resolution of complex issues and improve billing workflows.
- Drafted professional written correspondence to guide customers through account issues and resolutions.
Patient Navigator Specialist
University Medical Center
03.2020 - 10.2021
- Guided patients through healthcare systems with empathy and clarity, handling scheduling, paperwork, and procedural explanations.
- Balanced high-pressure administrative work with compassionate service to patients and families.
- Coordinated with medical and administrative teams to ensure efficient, informed patient experiences.
Patient Care Technician / Assistant
Healthy Home Living
08.2018 - 10.2021
- Supported physical and emotional well-being of patients through personalized care routines.
- Monitored vital signs, tracked medications, and maintained accurate records.
- Communicated clearly with families, nurses, and care coordinators to ensure patient needs were met.
Sales Associate
Walmart Inc.
06.2016 - 08.2018
- Delivered front-line customer service, assisting customers and resolving issues efficiently.
- Maintained organized and welcoming retail environment; trained in fast-paced multitasking.
Education
High School Diploma -
Eleanor McMain Secondary School
New Orleans, LA05-2019
Skills
- Microsoft 365 and EMR systems
- EPIC and CRM platforms
- Billing software proficiency
- Verbal and written communication
- De-escalation techniques
- Active listening
- Problem solving
- Feedback receptiveness
- Empathy in interactions
- Quick learning aptitude
Certification
- CPR
- BLS
- First Aid
Languages
English
Native/ Bilingual
Timeline
Executive Secretary
Unitech Training Academy
07.2024 - Current
Billing Coordinator
Sewerage & Water Board of New Orleans
11.2021 - 04.2024
Patient Navigator Specialist
University Medical Center
03.2020 - 10.2021
Patient Care Technician / Assistant
Healthy Home Living
08.2018 - 10.2021
Sales Associate
Walmart Inc.
06.2016 - 08.2018
High School Diploma -
Eleanor McMain Secondary School