ASIA GIBSON
Arlington,TX
Summary
Resourceful and experienced worker offering expertise in customer service, team management and audit reporting. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Hanmi Bank
10.2022 - Current
- Implemented risk mitigation strategies while maintaining branch continuity of 1.8m+ in assets, safeguarding employee & client relations
- Lead client interviews in partnership with BSA Department in efforts to analyze & coach Money Service Business customer AML practices
- Customize coaching and development plans to merge employee knowledge and skill gaps
- Cultivate attitude of partnership cross-departmentally to retain and strengthen customer relations, resulting in expansion of client relationship in portfolio growth
- Efficiently perform audit expectations on a daily, weekly, monthly, semi-annually, & annual basis in alignment with detail reports, keeping team in line with established standards.
Branch Service Supervisor | Commercial Assistant
Synovus Bank
01.2020 - 08.2022
- Review & assess outdated policies and procedures partnering with corporate leadership to formulate new operations manuals
- Provide executive support, manage calendars, make travel arrangements, completing expense reimbursement
- Provide multi-regional support for CRA Officers to enhance community financial education awareness
- Participate in initiatives developed to retain and recruit talent within banking footprint
- Supported executives with project coordination, data analysis and administrative assistance
- Provide commercial relationship expansion by 30% in two-month time
span via proactive management of client profiles.
Teller Coordinator II
SunTrust Bank
08.2018 - 01.2020
- Trained new tellers in bank processes to maintain high service and money handling standards
- Completed planned and surprise cash audits to verify counts and trace discrepancies
- Prepared work schedules for team, keeping all shifts properly staffed
- Researched, troubleshot and resolved customer and internal inquiries to maintain satisfaction levels.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Financial Services Representative
Regions
06.2017 - 08.2018
- Coordinate daily cash reconciliation in high volume location
- Obtained and input customer information to open new accounts, savings plans and purchasing bonds
- Monitored customer transactions to detect, address and report signs of fraud.
- Maintained updated records of all financial transactions to support traceability.
Teller
BankPlus
08.2014 - 01.2017
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Maintained balanced cash drawers by carefully counting funds and quickly investigating discrepancies
- Cross-trained in diverse areas within branch, assisting leadership efforts for smooth and seamless client experience
- Act as liaison between branches, providing coverage when short staffed.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
Diploma -
Jim Hill High School
Jackson, MSSkills
- Community Outreach
- Compliance Adherence
- Operations Management
- Inclusion & Diversity
- Training & Development
- Information Security
- Audit Preparation
- Data Analysis
- Office Suites
- Administrative Support
- Manual Research & Review
- Fraud Prevention
- Government Rules & Regulations
- Staff Development & Supervision
- Cash Handling
- Annual Budget Development
- Staff Training
- Business Development
- Budget Controls
- Risk Mitigation
- Workflow Schedules
- Guest Relations
- Internal Controls and Reporting Systems
Accomplishments
- 1st Place, Regional Sales Team, 2019
- Top Performer, Regional Operations Team, 2020
- Audit Exemption, 2021
- Community Outreach, 2014 - 2023
Volunteer Experience
- BankPlus Annual Gumbo Festival, 2014 - 2017
- Raise The Banner Financial Literacy Program, 2020-2022
- Millenium Task Force, 2021
- 12th Annual Steps To Success, 2022
- BankWork$, 2023
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Branch Manager
Hanmi Bank
10.2022 - Current
Branch Service Supervisor | Commercial Assistant
Synovus Bank
01.2020 - 08.2022
Teller Coordinator II
SunTrust Bank
08.2018 - 01.2020
Financial Services Representative
Regions
06.2017 - 08.2018
Teller
BankPlus
08.2014 - 01.2017
Diploma -
Jim Hill High School