Asia Guider
Detroit
Summary
Organized, motivated and dependable candidate currently seeking to obtain a Customer Service
Representative position utilizing my skills and experience with opportunity for advancement using a
strong customer first focus.
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Amazon
11.2018 - Current
- Cross train daily in several different departments including pick, mail sort, stow, tote rep, and count.
- Pick and fill customer orders daily at a fast pace
- Count and sort products using a computerized scanner.
- Build and lift large boxes with a pallet jack, fill and move orders for outbound shipments on dock.
- Fluctuate into different duties on demand in a warehouse setting.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Customer Service Representative
PSCU
08.2017 - 05.2018
- Answer constant flow of customer calls with minimal wait times.
- Greet members in a professional tone using empathy to ensure customer satisfaction.
- Assist cardholders with issues, inquiries utilizing multiple systems, online applications, or providing general account information.
- Gather and analyze members' information to forward to a specialist if needed.
- Update account information to maintain customer records.
Data Entry Specialist
Kelly Services
05.2017 - 08.2017
- Identify data entry errors and reported to necessary departments.
- Correct data entry errors to prevent later issues such as duplication or data degradation.
- Enter numerical data into databases with speed and accuracy using 10-key pad.
- Review and update client correspondence files and database information to maintain accurate records.
Retail Consultant
Sprint At Radio Shack
04.2017 - 08.2017
- Work closely with shift manager to solve problems and handle customer concerns
- Assist customers with prompt and polite support in-person and via telephone
- Balance and organized cash register by handling cash, counting change, and storing coupons
- Greet customers, helped locate merchandise, and suggested suitable options.
Seasonal Tax Preparation Specialist
M.O.P NON-PROFIT INC
01.2011 - 04.2015
- Maintain and complete records of client tax returns and supporting documentation in secured areas
- Review clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
- Complete and filed returns with tax departments at local, state, and federal levels
- Prepare tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Education
ICDC College
11.2015
St. Vincent & Sarah Fisher
12.2013
Skills
- Accounting fundamentals
- Quickbooks
- Digital literacy
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Customer Retention Strategies
- Order and Refund Processing
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Customer Account Management
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Telephone Management
- Customer Service and Assistance
- Answering Customer Questions
- Information Inputting
- Inbound and Outbound Calling
- Billing Adjustments and Refunds
- Team-Oriented and Cooperative
- Computer Proficiency
- Skilled in Microsoft Office
- Excellent Attention to Detail
- Customer Information Databases
- Livechat Messaging
- Complaint Response
- Solving Customer Concerns
- Provider Relations
- Critical Thinking
- Call Volume and Quality Metrics
- Establishing and Maintaining Customer
Relationships - Recommending Solutions
- Patient and Empathetic
- Credit Card Payment Processing
Timeline
Warehouse Associate
Amazon
11.2018 - Current
Customer Service Representative
PSCU
08.2017 - 05.2018
Data Entry Specialist
Kelly Services
05.2017 - 08.2017
Retail Consultant
Sprint At Radio Shack
04.2017 - 08.2017
Seasonal Tax Preparation Specialist
M.O.P NON-PROFIT INC
01.2011 - 04.2015
ICDC College
St. Vincent & Sarah Fisher